Product Adoption & Upsell Specialist (Hybrid)

ServiceTitan; United States; Híbrido; USD 62.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flextime & recognition

Medical, dental, vision coverage

401k match & telehealth

Descripción de la vacante

ServiceTitan is seeking a ProProduct Development Representative to engage existing customers, demonstrate Pro modules, and drive adoption to boost ROI. You will build pipelines, perform high-volume outbound outreach, and collaborate with Pro Account Executives to close deals.

The role emphasizes strong communication, resilience, and a customer-centric mindset. Hybrid work policy applies: if within ~40 miles of a Hub office, you will be required to attend the office 1-2 days per week.

Formación

• 2–4 years of experience in Sales or Customer Success.
• 12+ months of outbound calling experience.
• Willingness to travel domestically up to 30% of the time.

Responsabilidades

• Pipeline Generation: Build a strong sales pipeline by engaging existing customers, demonstrating value of add-ons, and booking overview calls/demonstrations for Pro Account Executives.
• High-Volume Engagement: Conduct high-volume outbound calls (approx. 30/day) and personalized emails.
• Strategic Rapport: Build honest relationships and rapport to facilitate discovery.
• Value Discovery: Help customers uncover unmet needs and show how Pro modules deliver value.
• Collaboration & Support: Work with Pro Account Executives to develop communication plans and assist with closing deals through discovery notes.
• Administrative Excellence: Log and maintain all activity in data systems to keep records up to date.
• Reporting & Liaison: Assist with weekly reporting and act as liaison for customers and internal teams.

Conocimientos

Sales

Customer Success

Outbound calling

Descripción del empleo

ServiceTitan is seeking a ProProduct Development Representative to engage existing customers, demonstrate Pro modules, and drive adoption to boost ROI. You will build pipelines, perform high-volume outbound outreach, and collaborate with Pro Account Executives to close deals.

The role emphasizes strong communication, resilience, and a customer-centric mindset. Hybrid work policy applies: if within ~40 miles of a Hub office, you will be required to attend the office 1-2 days per week.