ProProduct Growth SDR — Upsell & Adoption

ServiceTitan; St. Louis (MO); Hybrid; USD 84,034,000 - 95,054,000; Full time

Benefits offered by this job

Flexible time off

Leadership training

Bonus program

Comprehensive benefits

Job summary

ServiceTitan is seeking a ProProduct Development Representative to engage our current customer base, demonstrating how Pro add-on modules maximize ROI and deliver tangible value. You will drive adoption and revenue growth through targeted outreach, demos, and strategic engagement with customers.

The role emphasizes high-volume outreach, discovery-based selling, and close collaboration with Pro Account Executives to tailor solutions and support revenue expansion.

Qualifications

• 2-4 years of experience in Sales or Customer Success, specifically in cross-sell or up-sell.
• 12+ months of outbound calling experience.
• Ability to travel domestically ~30% for onsite visits.
• Strong interpersonal, phone-based communication skills.
• Tenacious, proactive, team-oriented mindset.

Responsibilities

• Generate and qualify pipeline by engaging existing customers and booking demos for Pro Account Executives.
• Execute high-volume outreach via calls (≈30/day) and emails.
• Build honest relationships and rapport to enable discovery.
• Help customers identify unmet needs and articulate value of Pro modules.
• Collaborate with Pro Account Executives to plan communications and assist in closing deals.
• Maintain accurate activity logs and data records.

Skills

Sales Experience

Outbound Calling

Communication Skills

Relationship Building

Resilience

Teamwork

Job description

ServiceTitan is seeking a ProProduct Development Representative to engage our current customer base, demonstrating how Pro add-on modules maximize ROI and deliver tangible value. You will drive adoption and revenue growth through targeted outreach, demos, and strategic engagement with customers.

The role emphasizes high-volume outreach, discovery-based selling, and close collaboration with Pro Account Executives to tailor solutions and support revenue expansion.