ProProduct Growth SDR: Upsell & Adoption

ServiceTitan; Chicago (IL); Hybrid; USD 41,000 - 45,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive health benefits (medical

Parental leave and fertility support

Career development and coaching

Job summary

ServiceTitan is seeking a ProProduct Development Representative to engage existing customers and demonstrate the ROI of Pro modules. You will drive adoption, build pipelines, and collaborate with Pro Account Executives to close deals, while traveling domestically up to 30% and maintaining meticulous CRM records.

The role emphasizes outbound outreach, discovery, and a customer-success mindset to maximize value for current customers and contribute to revenue growth.

Qualifications

• 2–4 years of experience in Sales or Customer Success, specifically in a cross-sell or up-sell capacity.
• Outbound calling experience of 12+ months is required.
• Travel domestically 30% of the time for onsite visits.
• Strong interpersonal skills and a professional phone demeanor.

Responsibilities

• Build a strong sales pipeline by engaging existing customers and booking overview calls/demonstrations.
• Conduct high-volume engagement through outbound calls and personalized emails.
• Develop strategic rapport with customers to facilitate discovery and value articulation.
• Identify unmet needs and demonstrate how Pro modules deliver value and ROI.
• Collaborate with Pro Account Executives to support communication plans and closing deals.
• Log all activity accurately in the CRM and maintain up-to-date records.
• Support weekly reporting and act as a liaison for customers and internal teams.

Skills

Sales experience

Customer success empathy

Outbound calling

Communication skills

Travel availability

Tools

CRM software

Job description

ServiceTitan is seeking a ProProduct Development Representative to engage existing customers and demonstrate the ROI of Pro modules. You will drive adoption, build pipelines, and collaborate with Pro Account Executives to close deals, while traveling domestically up to 30% and maintaining meticulous CRM records.

The role emphasizes outbound outreach, discovery, and a customer-success mindset to maximize value for current customers and contribute to revenue growth.