Remote Pro Sales Leader - SaaS Growth & Strategy

ServiceTitan, Inc.; Northern (KY); Hybrid; USD 136,000 - 150,000; Full time

Benefits offered by this job

Flextime

Medical/Dental/Vision

401k match

Equity

Job summary

ServiceTitan, Inc. is seeking a Manager, Pro Sales to lead a Pro Account Executives team and drive upsell of Pro products to existing customers. The role involves shaping sales strategy, mentoring the team, and partnering with cross-functional teams to ensure customer success.

You will recruit, onboard, and train new hires, provide weekly forecasts, and build strong relationships to expand Pro product adoption while aligning with product roadmaps and market feedback.

Qualifications

• Direct account executive and/or account manager quota-carrying experience.
• 2+ years related sales management experience.
• 5+ years experience in a SaaS environment/company.
• Preferred industry experience and/or familiarity.
• Minimum of a Bachelor's degree.
• Strong presentation skills and proficiency in Google Slides.
• Strong analytical skills and proficiency in Google Suite, Google Sheets/Excel and Salesforce.
• Excellent communication skills and organizational capabilities.
• Strong written communication skills and experience operating in Slack, Teams, etc.
• Creativity and ability to run with minimal direction in an ambiguous environment.
• Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions.
• High emotional intelligence and EQ.
• Preferred remote working experience.

Responsibilities

• Manage the Pro Account Executives on objective and performance achievement.
• Monitor the full Pro Product sales cycle from prospecting through close.
• Shape and implement sales strategy and processes.
• Provide accurate weekly forecasts to sales leadership.
• Serve as a mentor for your team and be a steward of the ServiceTitan organization.
• Motivate, incent, and recognize team members to encourage top performance.
• Recruit, interview, and onboard new team members.
• Conduct weekly 1:1s with each Pro Account Manager and respective weekly team meetings.
• Partner with cross-functional teams to ensure customer success.
• Partner with product marketing on market feedback and influence product roadmap.
• Foster & build overall relationship with customers, which include: increasing Pro Product adoption, ensuring retention of existing Pro Products, and long-term customer success.
• Be the go-to-lead on new features adoption in an advocate/consultative approach.
• Coach the team on technical and business acumen to align business drivers to ServiceTitan’s solutions.
• Proactively work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work cross-functionally with Customer Success, Strategy, Marketing, Product Management, and Sales Leadership.
• Help evaluate new technologies and programs to drive superior performance.

Skills

Direct account executive

Account management

Sales management

SaaS experience

Cross-functional communication

Presentation skills

Analytical skills

Written communication

Communication skills

Creativity

EQ

Education

Bachelor's degree

Tools

Google Slides

Google Sheets

Excel

Salesforce

Slack

Teams

Job description

ServiceTitan, Inc. is seeking a Manager, Pro Sales to lead a Pro Account Executives team and drive upsell of Pro products to existing customers. The role involves shaping sales strategy, mentoring the team, and partnering with cross-functional teams to ensure customer success.

You will recruit, onboard, and train new hires, provide weekly forecasts, and build strong relationships to expand Pro product adoption while aligning with product roadmaps and market feedback.