Proprietary Trading Platform Support Specialist

PortalPlayer, Inc.; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Roth 401(k) with employer matching

Medical insurance

Dental insurance

Vision insurance

Generous vacation

Paid holidays

Parental leave

Flex Spending Account (FSA)

Job summary

PortalPlayer, Inc. in Chicago, IL is seeking an Application Support Specialist to ensure reliability and day-to-day operation of our proprietary electronic options trading platform.

You will work with traders and developers to monitor production, diagnose issues, manage incidents, and keep systems market-ready. The role requires at least 2 years in a technical role, experience with system monitoring, Windows Server troubleshooting, and willingness to learn trading concepts.

Qualifications

• Minimum of 2 years in a technical role.
• Experience with system monitoring tools and techniques.
• Deep technical troubleshooting skills for proprietary software on Windows Servers.
• Interest in learning trading concepts and market data feeds.
• Ability to document support processes and contribute to wiki-based documentation.

Responsibilities

• Ensure the reliability and day-to-day operation of the proprietary electronic options trading platform.
• Collaborate with traders and developers to monitor production and diagnose issues.
• Manage incidents and keep systems ready for the market every day.

Skills

Team collaboration

Communication skills

Proactive problem-solving

Documentation proficiency

Tools

System monitoring tools

Windows Server troubleshooting

Python

C#

PowerShell

Job description

PortalPlayer, Inc. in Chicago, IL is seeking an Application Support Specialist to ensure reliability and day-to-day operation of our proprietary electronic options trading platform.

You will work with traders and developers to monitor production, diagnose issues, manage incidents, and keep systems market-ready. The role requires at least 2 years in a technical role, experience with system monitoring, Windows Server troubleshooting, and willingness to learn trading concepts.