Application Support Specialist

PortalPlayer, Inc.; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Roth 401(k) with employer matching

Medical insurance

Dental insurance

Vision insurance

Generous vacation

Paid holidays

Parental leave

Flex Spending Account (FSA)

Job summary

PortalPlayer, Inc. in Chicago, IL is seeking an Application Support Specialist to ensure reliability and day-to-day operation of our proprietary electronic options trading platform.

You will work with traders and developers to monitor production, diagnose issues, manage incidents, and keep systems market-ready. The role requires at least 2 years in a technical role, experience with system monitoring, Windows Server troubleshooting, and willingness to learn trading concepts.

Qualifications

• Minimum of 2 years in a technical role.
• Experience with system monitoring tools and techniques.
• Deep technical troubleshooting skills for proprietary software on Windows Servers.
• Interest in learning trading concepts and market data feeds.
• Ability to document support processes and contribute to wiki-based documentation.

Responsibilities

• Ensure the reliability and day-to-day operation of the proprietary electronic options trading platform.
• Collaborate with traders and developers to monitor production and diagnose issues.
• Manage incidents and keep systems ready for the market every day.

Skills

Team collaboration

Communication skills

Proactive problem-solving

Documentation proficiency

Tools

System monitoring tools

Windows Server troubleshooting

Python

C#

PowerShell

Job description

Location: Chicago, IL 60605

Salary Range: $80,000 - $100,000

(Base salary is only one part of Group One Trading's total compensation, which includes an annual discretionary bonus.)

THE OPPORTUNITY

Our Application Support Specialists are responsible for the reliability and day-to-day operation of our proprietary electronic options trading platform. They work directly with traders and developers to monitor production, diagnose issues, manage incidents, and ensure our systems are ready for the market every day.

The Skillset

A broad, multi-platform skill set is what we look for, but there will be plenty of learning opportunities no matter how many of these skills you bring in with you. We also encourage applicants with various levels of technical backgrounds to apply, such as Dev-Ops or Software Development experience. Our ideal Application Support Specialist has:

• Minimum of 2 years of experience working in a technical role
• Experience with system monitoring tools & techniques
• Deep technical troubleshooting skills of proprietary software that runs on Windows Servers
• Passionate about learning trading concepts, financial instruments, and market data feeds
• Proactive problem-solving mindset, with the ability to suggest improvements and enhancements to systems and processes
• Ability to effectively document support processes, production issues in JIRA, third-party software usage, and help contribute to and maintain wiki-based documentation
• Strong collaboration and communication skills, with the ability to interact effectively with developers, users, and cross-functional teams

Experience with scripting/programming languages and tools like Python, C#, or PowerShell would be a plus! Are you self-motivated and detail-oriented? Do you have excellent communication skills, both written and verbal? Are you service-oriented and enjoy troubleshooting complex problems? Do you take ownership of your projects and tasks? If yes, you might just be perfect for this Application Support Specialist position!

What To Expect As An Application Support Specialist

Within 1 month

you complete your initial orientation as well as become familiar with our environment, our infrastructure, and our business. You begin a comprehensive, cross-functional training plan to learn more about every aspect of our firm.

Within 3 months

you will be proficient in system monitoring, proactively identifying potential issues in the proprietary trading system and responding effectively to incidents. You will study for and obtain a Series 57 Securities Trader Representative qualification, enabling you to support our most sensitive trading components. You will begin to gain confidence in performing software maintenance tasks, troubleshooting basic networking issues, and providing user computer setup support. Additionally, your collaborative skills and proactive problem-solving approach will be evident as you actively engage with teams, contribute to documentation efforts, and propose improvements to enhance system stability and performance.

Within 6 months

you will independently monitor and maintain the proprietary trading system, all while demonstrating a deep understanding of its details. You will have gained proficiency in troubleshooting complex issues and provide timely and effective support to users. Additionally, you will begin to take on a leadership role in collaborative efforts, contributing significantly to proposing system enhancements, and fostering a culture of continuous improvement within the team.

The Benefits

Our Application Support Specialist earns a competitive salary, including a performance-based bonus. We provide fantastic benefits, including 401(k) and Roth 401(k) retirement plans with employer matching, medical, dental, vision, generous vacation time, paid holidays, parental leave, and flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses.

Salary: $80000 - $100000 per year