Trading Platform Production Support Engineer

Crypto Inc.; Chicago, New York, San Francisco (IL, NY, CA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Hybrid work setup

Flexible work hours

Job summary

Crypto.com is seeking an Application Support Engineer to join a fast-paced, mission‑critical team supporting Nadex and related trading environments. The role focuses on ensuring availability, stability, and performance of production and demo systems, with ownership of incident resolution and operational excellence.

You will work with Trading, QA, Infra, and partner teams to triage issues, monitor queues, and implement automation while maintaining runbooks and documentation.

Qualifications

• Hands-on experience supporting production software and trading environments.
• Strong troubleshooting and incident-management skills in SLA-driven settings.
• Experience with trading platforms and real-time data environments.

Responsibilities

• Provide remote management and support for Production and Demo trading environments.
• Respond to incidents and perform root-cause analysis with post-incident reviews.
• Monitor performance, tune systems, and coordinate releases with Dev/QA teams.
• Maintain runbooks, SOPs, and shift handover communications.
• Collaborate with Development, QA, Infra, and partner teams on issues.

Skills

SQL

APIs

Incident management

Trading platforms

Documentation

Tools

Linux command line

Grafana

Splunk

Job description

Crypto.com is seeking an Application Support Engineer to join a fast-paced, mission‑critical team supporting Nadex and related trading environments. The role focuses on ensuring availability, stability, and performance of production and demo systems, with ownership of incident resolution and operational excellence.

You will work with Trading, QA, Infra, and partner teams to triage issues, monitor queues, and implement automation while maintaining runbooks and documentation.