Property & Tenant Experience Manager

RBM Partners LLC; Illinois; On-site; USD 55,000 - 75,000; Full time

Job summary

RBM Partners LLC is seeking an experienced Community Manager to oversee a residential property's operations, including lease management, maintenance, and tenant satisfaction.

You will lead budgeting, vendor relations, compliance, and reporting while guiding a team to deliver top service and occupancy goals. This role is based in Illinois and requires hands-on leadership and a proactive approach to community management.

Responsibilities

• Market available properties to attract and retain tenants.
• Screen and approve prospective tenants by conducting thorough background checks.
• Negotiate lease agreements and renewals, ensuring they align with legal requirements and company policies.
• Direct marketing and retention efforts for the community to drive traffic, leases, and achieve occupancy goals.
• Coordinate with Service Manager and oversee maintenance and repair work, ensuring properties are safe, well-maintained, and compliant with local regulations.
• Manage relationships with vendors and contractors, ensuring timely, cost-effective, and quality service for repairs, maintenance, and capital improvement projects. Negotiate contracts.
• Develop and manage a preventative maintenance program with Service Manager to extend the lifespan of property assets.
• Participate in community inspections with the city, lenders, investors, and senior leadership as requested; resolve issues as needed.
• Support the maintenance team by inspecting grounds for curb appeal, community safety & appearance, and help maintain community cleanliness by picking up litter, and communicating service needs.
• Prepare and manage property budgets, tracking income, expenses, and variances.
• Monitor the collection of rent payments and delinquencies according to company policies.
• Review and approve invoices and expenditures related to property management.
• Stay informed about local, state, and federal housing regulations and ensure compliance in all property management activities.
• Handle tenant evictions when necessary, following legal procedures.
• Generate and prepare regular reports on property performance, occupancy rates, and financial metrics. (i.e., variance reports, weekly performance reports, and monthly performance reports)
• Provide recommendations for property improvements and cost-saving measures.
• Exhibit servant-first leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to improve service quality and exceed resident expectations.
• Review staff performance regularly, communicate expectations, and hold associates accountable through training, mentoring, performance, improvement plans, and, as a final resource, corrective action.
• Foster a positive and productive work environment.
• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns.
• Keeping up and organizing different resident engagement activities monthly aligned with the property budget.
• Maintain accurate and in-depth knowledge of the community.

Job description

RBM Partners LLC is seeking an experienced Community Manager to oversee a residential property's operations, including lease management, maintenance, and tenant satisfaction.

You will lead budgeting, vendor relations, compliance, and reporting while guiding a team to deliver top service and occupancy goals. This role is based in Illinois and requires hands-on leadership and a proactive approach to community management.