Property Service Manager - Single-Family Rentals

Progress Residential PM Holdings, LLC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Progress Residential PM Holdings, LLC in Charlotte, NC is seeking a Service Manager to lead the management of open service jobs and preventative maintenance for occupied single-family rental homes. The role provides leadership over an assigned area and team responsible for residents who occupy them.

Service Manager duties include ensuring timely response, high resident satisfaction, and effective coordination with vendors; training and compliance are also key requirements for the service team.

Responsibilities

• Demonstrate a working knowledge of lease documents and resident rules and regulations
• Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes
• Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio
• Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work
• Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs
• Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team
• Follow-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers
• Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy

Job description

Progress Residential PM Holdings, LLC in Charlotte, NC is seeking a Service Manager to lead the management of open service jobs and preventative maintenance for occupied single-family rental homes. The role provides leadership over an assigned area and team responsible for residents who occupy them.

Service Manager duties include ensuring timely response, high resident satisfaction, and effective coordination with vendors; training and compliance are also key requirements for the service team.