Property Owner Success Manager

Medyaf; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

Work-Life Balance

Professional Development

Collaborative Environment

Job summary

Medyaf is seeking a Customer Success Manager to ensure property owners achieve value from our platform and services. You will be the primary contact, building lasting relationships, guiding onboarding, and driving high client satisfaction.

You will monitor performance, identify upsell opportunities, and collaborate with Operations, Marketing, and Sales to deliver seamless service. Excellent communication and problem-solving are essential for success.

Qualifications

• Minimum 3–5 years in customer success, account management, or client services.
• Exceptional written and verbal communication skills.
• Proven ability to build and maintain strong client relationships.
• Strong analytical and problem-solving abilities.
• Tech-savvy with CRM systems, property management software and data analytics tools.
• Organized with the ability to manage multiple clients and priorities.
• Adaptable to a fast-paced, evolving business environment.

Responsibilities

• Build and maintain strong relationships with property owners as trusted advisor.
• Guide new clients through onboarding; train on Medyaf’s services and platform.
• Monitor satisfaction and proactively address issues to maintain high retention.
• Identify opportunities to upsell Medyaf services and expand client portfolios.
• Provide clients with regular performance reports (occupancy, revenue, guest feedback) and recommendations.
• Serve as primary point of contact for issues; coordinate with internal teams for resolution.
• Collaborate with Operations, Marketing, and Sales to meet client needs and deliver services.
• Advocate for clients' needs within the company to drive service improvements.

Skills

Client relationship management

Communication

Problem solving

Analytical thinking

Tech-savvy

Tools

CRM systems

Property management software

Data analytics tools

Job description

Medyaf is seeking a Customer Success Manager to ensure property owners achieve value from our platform and services. You will be the primary contact, building lasting relationships, guiding onboarding, and driving high client satisfaction.

You will monitor performance, identify upsell opportunities, and collaborate with Operations, Marketing, and Sales to deliver seamless service. Excellent communication and problem-solving are essential for success.