Customer Success Manager

Medyaf; Northern (KY); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

Work-Life Balance

Professional Development

Collaborative Environment

Job summary

Medyaf is seeking a Customer Success Manager to ensure property owners achieve value from our platform and services. You will be the primary contact, building lasting relationships, guiding onboarding, and driving high client satisfaction.

You will monitor performance, identify upsell opportunities, and collaborate with Operations, Marketing, and Sales to deliver seamless service. Excellent communication and problem-solving are essential for success.

Qualifications

• Minimum 3–5 years in customer success, account management, or client services.
• Exceptional written and verbal communication skills.
• Proven ability to build and maintain strong client relationships.
• Strong analytical and problem-solving abilities.
• Tech-savvy with CRM systems, property management software and data analytics tools.
• Organized with the ability to manage multiple clients and priorities.
• Adaptable to a fast-paced, evolving business environment.

Responsibilities

• Build and maintain strong relationships with property owners as trusted advisor.
• Guide new clients through onboarding; train on Medyaf’s services and platform.
• Monitor satisfaction and proactively address issues to maintain high retention.
• Identify opportunities to upsell Medyaf services and expand client portfolios.
• Provide clients with regular performance reports (occupancy, revenue, guest feedback) and recommendations.
• Serve as primary point of contact for issues; coordinate with internal teams for resolution.
• Collaborate with Operations, Marketing, and Sales to meet client needs and deliver services.
• Advocate for clients' needs within the company to drive service improvements.

Skills

Client relationship management

Communication

Problem solving

Analytical thinking

Tech-savvy

Tools

CRM systems

Property management software

Data analytics tools

Job description

Our Company

:

Medyaf is redefining short-term rental management by offering innovative, comprehensive solutions that help property owners maximize their income while providing top-tier guest experiences. With a presence across North America and the Middle East, we deliver a full suite of services, including property marketing, maintenance, tenant management, and guest support, to make property ownership seamless and profitable.

Our mission is to simplify short-term rental management for property owners, providing them with technology-driven solutions and personalized service. By handling every aspect of short-term rentals, from marketing and bookings to property maintenance, we enable property owners to generate hassle-free, passive income. As we continue to expand, we are looking for motivated professionals to join our team and contribute to our vision of becoming the global leader in short-term rental management.

Job Overview

As a Customer Success Manager at Medyaf, you will be responsible for ensuring the satisfaction and success of our property owner clients. You will act as the primary point of contact, building lasting relationships and providing ongoing support to help property owners get the most out of their partnership with Medyaf. Your role will be critical in driving client retention, identifying upsell opportunities, and ensuring that each property owner’s needs are met.

Key Responsibilities

• Client Relationship Management: Build and maintain strong relationships with property owners, serving as their trusted advisor for all property management and guest service needs.
• Onboarding & Training: Guide new clients through the onboarding process, ensuring they are well-versed in Medyaf’s services and platform. Provide training on best practices to help them achieve optimal performance from their properties.
• Client Retention: Monitor client satisfaction, proactively addressing any concerns or issues to maintain high retention rates. Implement strategies to improve the overall client experience.
• Upselling & Growth: Identify opportunities to upsell additional Medyaf services, helping property owners expand their portfolios or enhance their rental performance.
• Performance Reporting: Provide clients with regular reports detailing property performance, including occupancy rates, revenue, and guest feedback, offering recommendations for improvement when necessary.
• Issue Resolution: Act as the primary point of contact for any issues or disputes, working with internal teams to ensure swift and effective resolution.
• Cross-Departmental Collaboration: Collaborate with Operations, Marketing, and Sales teams to ensure that all client needs are met and that services are delivered seamlessly.
• Client Advocacy: Advocate for clients’ needs within the company, ensuring that their feedback is used to improve services and drive innovation.

Qualifications

• Experience: Minimum of 3-5 years in customer success, account management, or client services, preferably in property management, hospitality, or tech sectors.
• Communication Skills: Exceptional written and verbal communication skills with the ability to articulate complex concepts in a clear and concise manner.
• Relationship Building: Proven ability to build and maintain strong client relationships, fostering loyalty and long-term success.
• Problem Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving client concerns.
• Tech-Savvy: Comfortable using CRM systems, property management software, and data analytics tools. Experience with guest management platforms is a plus.
• Organization & Time Management: Ability to manage multiple clients and competing priorities while maintaining attention to detail.
• Adaptability: Willingness to thrive in a fast-paced, dynamic environment and adapt to the evolving needs of the business.

What We Offer

• Competitive Salary: Based on experience, with additional performance-based bonuses.
• Comprehensive Benefits: Medical, dental, and vision insurance, along with a 401(k) plan with company matching.
• Work-Life Balance: Generous paid time off, including vacation, holidays, and sick leave.
• Professional Development: Opportunities for continuous learning and growth within Medyaf’s expanding Customer Success team.
• Collaborative Environment: Be part of an inclusive, innovative team that values teamwork, client success, and operational excellence.