Property Operations Supervisor

ISLAND TIME WATERSPORTS CARIBBEAN LLC; Charlotte Amalie West (United States Virgin Islands); On-site; USD 23,000 - 32,000; Full time

Job summary

ISLAND TIME WATERSPORTS CARIBBEAN LLC in the US Virgin Islands seeks a property operations lead to organize daily activities, supervise beach equipment setup, and train staff and guests in watersports usage. You will enforce safety standards, coordinate maintenance, and help with tours and retail operations.

The role requires prior customer service experience and some supervisory background, with a focus on delivering excellent guest experiences in a dynamic watersports environment.

Qualifications

• Previous customer service experience.
• Supervisory experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Organize and supervise daily property operations.
• Manage daily setup and breakdown of beach equipment.
• Provide training to staff and guests on watersports equipment usage.
• Enforce standards, policies, and procedures.
• Ensure staff deliver high-quality guest experiences.
• Assist with tours, desk duties, and retail functions.
• Promote safety briefings and coordinate maintenance needs.

Skills

Customer service

Supervisory experience

Communication

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: US Virgin Islands - VI, VI 00802

Salary Range: $20.00 - $20.00 Hourly

Travel Percentage: None

Duties (NOT ALL INCLUSIVE):

• Organize and supervise daily property operations.
• Manage dailysetupandbreakdownof beach equipment.
• Provide continuous training to staff and guests on the use of watersports equipment in coordination with the Charter Operations Manager.
• Monitor and enforce all standards, policies, and procedures.
• Ensure staff delivera high-quality guest experience.
• Assistin assigning and delegating daily tasks to the watersports and office teams.
• Provide safety briefings to guests entering the water.
• Identifyand report maintenance needs forwatersportsequipment.
• Perform light equipment maintenance and make recommendations for replacements as needed.
• Foster a positive work environment and motivate staff to achieve sales goals, deliver superior guest service, and promote RED/CBW.
• Assist with Hobie Cat and sailing lessons and training sessions.
• Assistwith dinghy training andmaintainaccuraterecords of all evolutions.
• Promote regular (weekly/monthly) staff training in all aspects of thewatersportscenter, including sales, operations, and safety.
• Adjust work schedules forcall-outsand emergency time-off.
• Serve as Property Operations Manager in their absence.
• Operate the Tour Desk and manage retail functions.
• Handle vessel clearances for international trips.
• Perform other projects and duties as assigned.

Qualifications

Minimum Qualifications:

• High School Diploma or equivalent from an accredited institution (Preferred).
• Previousexperience in customer service and/or relevant work experience.
• Supervisory experience preferred.

Knowledge, Skills, and Abilities:

• Must be able to walk onvarious typesof surfaces including rough terrain, sitting, standing,maintainingbalance, on the beach, in the water, and working alone.
• Must be able toworkvarious work settings such as exposure to sunlight and outside temperature.
• Ability toestablishand maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability tooperateassigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able tooperatewith little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills andpositiveattitude.
• Strong ability to use computer systems.