Marine Operations Manager

RED Hospitality & Leisure; United States Virgin Islands; On-site; USD 36,000 - 48,000; Full time

Job summary

RED Hospitality & Leisure is seeking an experienced Beach Operations Supervisor to organize and supervise daily beach operations, manage setup and breakdown of the equipment, and deliver exceptional guest experiences.

You will lead the watersports team, provide safety briefings, train staff, handle scheduling, P&L awareness, and participate in special events, promotions, and maintenance planning.

Qualifications

• Minimum high school diploma or equivalent preferred.
• Experience in customer service and supervisory roles.
• Ability to train staff and enforce safety standards.

Responsibilities

• Organize and supervise daily beach operations.
• Oversee setup and breakdown of beach equipment.
• Provide ongoing training to staff and guests on watersports equipment.
• Supervise, monitor, and enforce all standards, policies, and procedures.
• Ensure staff deliver quality guest experiences.
• Assign daily tasks to watersports team and provide safety briefs.
• Identify maintenance needs and manage light equipment upkeep.
• Lead beach operations, events, and promotional activities.
• Manage scheduling and emergency time-off; support dock management.
• Support with staff recruitment, onboarding and performance management.

Skills

Customer service

Supervisory experience

Staff training

Safety standards

Communication

Education

High School Diploma

Job description

• Organize and supervise daily beach operations.
• Managing daily set up and breakdown of the beach equipment.
• Providing continuous training to staff and guests on use of watersports equipment.
• Supervise, create, monitor, and enforce all standards, policies and procedures.
• Ensure staff is delivering quality guest experience.
• Assigning and delegating daily tasks to watersports team.
• Providing safety briefs to guest going in the water.
• Identifies and reports maintenance needs of watersports equipment.
• Light maintenance of equipment and make recommendations for equipment replacement.
• Provide a positive environment and motivate staff to achieve sales, superior guest service and promote RED.
• Assist with Hobie Cat and Sailing lessons and training.
• Assist with completion of dinghy training and record keeping of evolutions.
• Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.
• Adjust schedules for call outs and emergency time-off.
• Create and manage beach butler service and cabana rental program.
• Financial management of department P&L
• Planning and execution of special events/promotions
• Assist with dock management.
• Community engagement efforts
• Recruiting, hiring, onboarding and performance management.
• Other projects and/or duties as assigned.

Duties (NOT ALL INCLUSIVE)

• Organize and supervise daily beach operations.
• Managing daily set up and breakdown of the beach equipment.
• Providing continuous training to staff and guests on use of watersports equipment.
• Supervise, create, monitor, and enforce all standards, policies and procedures.
• Ensure staff is delivering quality guest experience.
• Assigning and delegating daily tasks to watersports team.
• Providing safety briefs to guest going in the water.
• Identifies and reports maintenance needs of watersports equipment.
• Light maintenance of equipment and make recommendations for equipment replacement.
• Provide a positive environment and motivate staff to achieve sales, superior guest service and promote RED.
• Assist with Hobie Cat and Sailing lessons and training.
• Assist with completion of dinghy training and record keeping of evolutions.
• Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.
• Adjust schedules for call outs and emergency time-off.
• Create and manage beach butler service and cabana rental program.
• Financial management of department P&L
• Planning and execution of special events/promotions
• Assist with dock management.
• Community engagement efforts
• Recruiting, hiring, onboarding and performance management.
• Other projects and/or duties as assigned.

Qualifications

Minimum Qualifications:

• High School Diploma or its' equivalent from an accredited institution(Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS
• Supervisor experience preferred

Knowledge, Skills, And Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.