Property Director

Red Hospitality & Leisure; Charlotte Amalie West (United States Virgin Islands); On-site; USD 70,000 - 80,000; Full time

Job summary

Red Hospitality & Leisure in the US Virgin Islands seeks a Property Director to lead Watersports and Concierge teams, overseeing daily operations, safety compliance, and guest experiences. You will organize staff schedules, supervise provisioning and equipment, and align service delivery with CBW policies.

The role requires strong supervisory and customer service background, with proven ability to train staff, coordinate with Ritz Carlton teams, and drive sales while delivering exceptional guest

Qualifications

• Two-year degree in Hotel, Restaurant Management, Hospitality, Business Administration or related field, or six years of relevant experience.
• Prior supervisory experience in a hospitality setting is required.
• Experience in customer service and coordinating complex guest itineraries is preferred.

Responsibilities

• Organize and supervise daily watersports operations.
• Oversee safety policies and procedures for watersports.
• Create standard processes for delivering watersports services.
• Assign and delegate daily tasks to watersports staff.
• Approve staff schedules and monitor provisioning of boats.
• Manage Cruz Bay Watersports Concierge operations and training.
• Coordinate with Ritz Carlton Concierge and Catering teams on trips and billing.

Skills

Supervisory experience

Customer service

Communication skills

Education

Two-year degree in Hospitality or related

Tools

Fareharbor

Schedulefly

Slack

Shopify

Job description

Job Details

Job Location: US Virgin Islands - VI, VI 00802

Salary Range: $70,000.00 - $80,000.00

Travel Percentage: None

Schedule and Reporting

The Property Director reports to the CBW Management Team.

Supervises

• MOD's
• Hotel Concierge Staff
• Watersports Staff
• Sailing Staff

Description of Duties

Managing Watersports Staff

• Organize and supervise daily operations
• Supervise safety aspects of all watersports policy and procedures
• Assist with creating standard processes for delivering watersports
• Assign and delegate daily tasks to watersports staff
• Approve staff schedules
• Oversees boat provisioning
• Assign staff member to Destination Club Members Reception
• Ensure all CBW employee policies are being followed
• Supervise maintenance and upkeep of watersports equipment
• Make recommendations for equipment replacement
• Create a team environment
• Challenge and motivate staff to achieve sales, superior guest service and promote CBW
• Management and oversight of Sail Academy

Managing Cruz Bay Watersports Concierge Staff

• Organize and supervise daily operations
• Ensure team members are well versed in CBW trips and offerings
• Ensure team members are well versed in additional aspects of the islands
• Train team members to deliver a high level of service to guests
• Build team members rapport with Ritz teams
• Manages all systems: (Fareharbor, Schedulefly, Slack, Shopify)
• Train team members on Fareharbor

Communication with Ritz Carlton Concierge Staff

• Daily brief of upcoming trips, cancellations, CBW business and announcements
• Review and provide information regarding Fareharbor and processes
• Guest resolution related to CBW trips, billing and retail room charges
• Request monthly occupancy from Operations Managers on each property
• Forward critical communications regarding guest or property information to Management Team
• Attend Hotel Operations meetings as requested

Communication with Catering

• Monitor and submit daily trip counts to Chef
• Track and record trip counts to be submitted for billing
• Problem solve immediate issues with incorrect food orders
• Communicate with Chef on updates to menu options
• Prepare monthly catering forecast for CBW Trips

Retail Inventory

• Supervise and train staff on inventory policies for tracking, reporting and billing
• Assist with inventory counts as requested by Finance
• Communicate inventory needs to appropriate CBW staff members
• Responsible for reconciling and maintaining Medicine Chest at Concierge

Payroll and Scheduling

• Manage and report days worked, daily commission sheets, Ritz trip crew tips
• Summarize monthly requests for time off and assist with creating schedules
• Adjust schedule for call outs, emergency time off and reducing staff as needed

Staff Training

• Responsible for obtaining and submitting Employee Paperwork to Director of Watersports
• Responsible for Day 1-3 Staff Introduction and Training
• Responsible for delegating training portions to supporting team members
• Promoting and coordinating Brand Training with Human Resources
• Assist with completion of Dinghy Training and record keeping of evolutions
• Promote weekly/monthly staff training in all aspects of the Watersports Center, Sales, watersports and safety
• Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities

Qualifications

Minimum Qualifications:

• Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality, Business Administration and/or related major OR least six (6) years of experience in the field
• Two (2) years of Supervisory experience
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.