USVI Charter Operations Manager

Red Hospitality & Leisure; Charlotte Amalie (United States Virgin Islands); On-site; USD 70,000 - 80,000; Full time

Job summary

Red Hospitality & Leisure is seeking a Charter Operations Manager to oversee daily operations of captains, crew, and watersports personnel in US Virgin Islands. You will manage fleet maintenance, safety inspections and USCG compliance while leading training and passenger safety initiatives.

The role requires 4+ years of progressive management, P&L responsibility, budgeting, and strong communication skills. Proficiency in G-Suite and Microsoft Office is expected, with a focus on safety and

Qualifications

• 4+ years of progressive management experience, incl. project management.
• Previous P&L responsibility with budgeting, forecasting and planning.
• Strong written and verbal communication skills.
• Thorough knowledge of marine and logistics operations in hospitality.
• Understanding of OSHA, EPA and USCG safety rules and regs.
• Proficient with G-Suite and Microsoft Office applications.

Responsibilities

• Oversee daily operations of captains, crew and watersports staff.
• Manage fleet maintenance, safety inspections and compliance.
• Coordinate budgeting, cost control and vendor management.
• Lead crew training, onboarding, meetings and engagement.
• Ensure USCG and company safety policies are followed.
• Prepare schedules, duty sheets and payroll/PO processes.
• Monitor vendor lists and parts inventories.

Skills

Management experience

P&L responsibility

Budgeting & forecasting

Strong communication

Prioritization & multitasking

Safety compliance awareness

Education

High School diploma or equivalent

Tools

G-Suite

Microsoft Office

Job description

Job DetailsJob Location: US Virgin Islands - VI, VI 00802Salary Range: $70,000.00 - $80,000.00 Salary/yearTravel Percentage: Up to 25%

The Charter Operations Manager is ultimately responsible for daily management of all captains, crew members and motorized watersports tour personnel and equipment. The scope of responsibility will include, but is not limited to the effective oversight and training of captains, crew, and motorized watersports personnel, the effective management and execution of fleet maintenance operations, and management and execution of Coast Guard inspections and other compliance matters.

OPERATIONAL DUTIES

• Daily responsibility for the daily maintenance challenge, and the delegation/follow through of action items and vessel walk-throughs, including small boat rentals and equipment, and for the delegation/follow through to Market Director and/or Engineering. Communicate and/orescalate to the Market Director as appropriate.
• Daily responsibility for the effective communication and escalation process of daily updates and/or challenges.
• Daily responsibility for the development and maintenance of an active and up-to-date list of parts and vendors.
  • Parts Management List: Active and up-to-date list of parts, financials/cost, and ordering processes.
  • Vendor Management List: Active and up-to-date contact information (to include names, emails, and phone numbers) and ordering processes and locations.
• Daily responsibility for the maintenance of an active and up-to-date current and preventative maintenance schedule, with a weekly reporting cadence on dates and financials. This includes the development and ongoing maintenance of ensuring oil, coolant, filters, pumps, etcetera, are always in stock.
• Daily responsibility for the communication and coordination of all normal maintenance, such as transmission and oil changes of all vessels, including engine maintenance and service schedules.
• Daily responsibility for the care and execution of standard and/or emergency maintenance and repair of all vessels.
• In partnership with the Market Director, the COM, proposes and maintains operating expense budgets for the local operation inclusive of: budgeting and cost estimating for current and future operations, and is responsible for the adherence to approved budgets.
• Responsible for the timely submission of payables and purchase orders.
• Review of vessel duty sheets and timely coordination to resolve any issues identified

CREW OPERATIONS

• The COM is an essential member of the management team and is responsible for the daily direction and supervision of all crew, and supervising and coordinating all phases of operations relating to the local fleet, including the overall responsibility of aspects of Crew operations and management.
• Daily responsibility of charter personnel schedule and related administrative duties.
• In partnership with and at the direction of the Senior Charter Operations Manager and the Market Director, the COM is responsible for the recruiting, selection, onboarding, promotion, training and retention of all charter operations personnel.
• Adherence of charter personnel to standard operating procedures designed to ensure regulatory compliance of personnel and vessels consistent with RED brand standards and core values.
• Schedule and execute regular crew meetings and employee engagement and recognition, escalating as appropriate.
• Assist in the fulsome training of beach staff in motorized and non-motorized operations, with consistent specific attention to motorized watersports rentals
• Provide visible and accountable daily vessel and crew checks and vessel walk-throughs.

SAFETY OPERATIONS & RESPONSIBILITIES

• Ability to interpret, administer and ensure compliance with government regulations in all matters related to maintenance, safety, training, work rules, environmental guidelines, and emergency response.
• Create, publish, and consistently maintain a monthly schedule of USCG safety drills.
• Create drill scenarios for all vessels, including maintenance of a drill scenario binder.
• Weekly walkthrough, inspection, and documentation of all vessels with their Captain(s).
• Responsible for the regular auditing and maintenance of all vessel binders to ensure all documentation is valid.
• Serve as Delivery Captain and on-site management for Hurricane Plan execution.
• Maintains a positive safety culture, schedules regular safety meetings and enforces safety training, rules and regulations as they apply to operations.
• Prepare, schedule and assist with all USCG inspections.
• Responsible for the timely submission of approved USCG documentation for record keeping.

TRAINING

• Modify and consistently update training packets and check-off lists to crew.
• Management and selection of Crew Trainers and Captain Trainers and their adherence to RED's captain and crew training policies and SOPs
• Initiate Training Packets and Sign-Offs.

Qualifications

• High School diploma, or equivalent.
• 4+ years of progressive management experience, with a minimum of 3+ years of project management experience, with strong estimating and job cost management skills.
• Previous P&L responsibility, with a strong understanding of financial cost accounting, budgeting, forecasting and financial planning processes to effectively manage multiple budgets on a routine basis.
• Thorough and current knowledge of marine and logistics operations with an understanding of the day-to-day operations of a busy hospitality marine industry.
• Strong written and oral communicative skills to draft business letters, develop reports, present oral presentations, create policies and procedures, and write repair specifications.
• Strong understanding of individual roles, interactions, and responsibilities of employees, including a knowledge of all aspects of performance management.
• Strong knowledge of, and adherence to, all USCG, OSHA, EPA, and state and local laws and ordinances governing workplace, crew and employee, and environmental safety.
• Strong technical abilities, and a proficiency in both G-Suite and Microsoft Office.
• Ability to prioritize, organize and follow-up to a high volume of guest and management requests.
• Ability to stand, kneel, and/or engage in physical activity for lengthy periods of time, including lifting moderate to heavy items.