Marine Operations Manager

Red Hospitality & Leisure; Key Largo, Charlotte Amalie (FL, United States Virgin Islands); On-site; USD 70,000 - 80,000; Full time

Job summary

Red Hospitality & Leisure in USVI seeks a hands-on beach operations supervisor to organize daily operations, oversee beach setup and teardown, and train staff and guests on watersports equipment. You will lead safety briefings, monitor standards, manage daily tasks, and drive guest satisfaction while maintaining the department P&L and participating in events and promotions.

The role requires outdoor work, lifting up to 50 lbs, and availability on holidays; up to 25% travel may be required.

Qualifications

• Experience in customer service or equivalent work experience.
• Supervisor experience preferred.

Responsibilities

• Organize and supervise daily beach operations.
• Manage daily setup and breakdown of the beach equipment.
• Provide continuous training to staff and guests on use of watersports equipment.
• Supervise, create, monitor, and enforce all standards, policies and procedures.
• Ensure staff is delivering quality guest experience.
• Assigning and delegating daily tasks to watersports team.
• Providing safety briefs to guests going in the water.
• Identify and report maintenance needs of watersports equipment.
• Light maintenance of equipment and recommendations for replacement.

Skills

Customer service

Supervisory experience

Education

High School Diploma

Job description

Job Details

Job Location: US Virgin Islands - VI, VI 00802

Salary Range: $70,000.00 - $80,000.00 Salary/year

Travel Percentage: Up to 25%

Duties (NOT ALL INCLUSIVE)

• Organize and supervise daily beach operations.
• Managing daily set up and breakdown of the beach equipment.
• Providing continuous training to staff and guests on use of watersports equipment.
• Supervise, create, monitor, and enforce all standards, policies and procedures.
• Ensure staff is delivering quality guest experience.
• Assigning and delegating daily tasks to watersports team.
• Providing safety briefs to guest going in the water.
• Identifies and reports maintenance needs of watersports equipment.
• Light maintenance of equipment and make recommendations for equipment replacement.
• Provide a positive environment and motivate staff to achieve sales, superior guest service and promote RED.
• Assist with Hobie Cat and Sailing lessons and training.
• Assist with completion of dinghy training and record keeping of evolutions.
• Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.
• Adjust schedules for call outs and emergency time-off.
• Create and manage beach butler service and cabana rental program.
• Financial management of department P&L
• Planning and execution of special events/promotions
• Assist with dock management.
• Community engagement efforts
• Recruiting, hiring, onboarding and performance management.
• Other projects and/or duties as assigned.

Qualifications

• High School Diploma or its' equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS
• Supervisor experience preferred

Knowledge, Skills, and Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.