Marine Operations Manager

ISLAND TIME WATERSPORTS CARIBBEAN LLC; Charlotte Amalie West (United States Virgin Islands); On-site; USD 70,000 - 80,000; Full time

Job summary

ISLAND TIME WATERSPORTS CARIBBEAN LLC in the US Virgin Islands is seeking a hands-on operations supervisor to organize and oversee daily beach operations and staff, ensuring safety and superb guest service.

You will train and supervise team members, manage equipment setup and maintenance, handle scheduling, events, and promotions, and drive revenue while upholding company standards and a positive guest experience. This role requires leadership and a commitment to safety and service excellence.

Qualifications

• High School Diploma or equivalent preferred.
• Experience in customer service and supervisor roles preferred.
• Ability to lead and develop a team in a fast-paced setting.

Responsibilities

• Organize and supervise daily beach operations.
• Manage daily setup and breakdown of beach equipment.
• Provide training to staff and guests on watersports equipment usage.
• Enforce standards, policies, and procedures.
• Ensure staff delivers a quality guest experience.
• Assign and delegate daily tasks to watersports team.
• Provide safety briefs to guests entering the water.
• Report maintenance needs of watersports equipment.
• Light maintenance and equipment replacement recommendations.
• Support with lessons and training for Hobie Cat and sailing.
• Plan staff training and promotional events.

Skills

Staff supervision

Customer service

Training & coaching

Safety awareness

Interpersonal skills

Communication

Education

High School Diploma

Job description

Job Details

Job Location: US Virgin Islands - VI, VI 00802

Salary Range: $70,000.00 - $80,000.00 Salary/year

Travel Percentage: Up to 25%

Duties (NOT ALL INCLUSIVE)

• Organize and supervise daily beach operations.
• Managing daily set up and breakdown of the beach equipment.
• Providing continuous training to staff and guests on use of watersports equipment.
• Supervise, create, monitor, and enforce all standards, policies and procedures.
• Ensure staff is delivering quality guest experience.
• Assigning and delegating daily tasks to watersports team.
• Providing safety briefs to guest going in the water.
• Identifies and reports maintenance needs of watersports equipment.
• Light maintenance of equipment and make recommendations for equipment replacement.
• Provide a positive environment and motivate staff to achieve sales, superior guest service and promote RED.
• Assist with Hobie Cat and Sailing lessons and training.
• Assist with completion of dinghy training and record keeping of evolutions.
• Promote weekly/monthly staff training in all aspects of the watersports center, sales, watersports and safety.
• Adjust schedules for call outs and emergency time-off.
• Create and manage beach butler service and cabana rental program.
• Financial management of department P&L
• Planning and execution of special events/promotions
• Assist with dock management.
• Community engagement efforts
• Recruiting, hiring, onboarding and performance management.
• Other projects and/or duties as assigned.

Qualifications

• High School Diploma or its' equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS
• Supervisor experience preferred

Knowledge, Skills, and Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.