Retail Manager

Red Hospitality & Leisure; Charlotte Amalie West (United States Virgin Islands); On-site; USD 70,000 - 90,000; Full time

Job summary

Red Hospitality & Leisure is seeking a Retail Management, Purchasing, and Merchandising leader to oversee the procurement chain across multiple business units in the US Virgin Islands. You will coordinate with Property Leadership, manage vendor relationships, and ensure timely delivery and budgeting for retail inventory on vessels and related operations.

The role requires strong negotiation skills, forecasting abilities, and experience with inventory systems to optimize cost and service levels

Qualifications

• Minimum qualifications include a 2-year degree in hotel/restaurant management or related field or at least 6 years of experience.
• Experience in customer service or equivalent work experience helps.
• Demonstrated ability to manage procurement, vendor relations, and inventory controls.

Responsibilities

• Oversee procurement chain, vendor follow-up, and delivery logistics with leadership and engineering teams.
• Manage inventory calculations, budgeting, orders, and delivery coordination.
• Source and procure products/services for vessel operations and research activities.
• Create and maintain Retail SOPs and training materials.
• Coordinate returns, refunds, and vendor return processes.

Skills

Vendor management

Procurement

Inventory planning

Budgeting

Vendor negotiation

Forecasting

Education

Two-year degree in Hotel/Restaurant Management or related field

Six+ years of experience in the field

Job description

Job Details

Job Location: US Virgin Islands - VI, VI 00802

Salary Range: $70,000.00 - $90,000.00 Salary/year

Travel Percentage: None

RETAIL MANAGEMENT, PURCHASING, AND MERCHANDISING

• Responsible for all aspects of the procurement chain for each business unit, including following up with and tracking vendors, backfilling out of stock orders and managing delivery logistics (delivery timelines, returns, new product testing), in concert with Property Leadership and Engineering teams.
• Responsible for inventory calculations, budgeting, orders, and delivery coordination of all retail and inventory. (Budgeting should be in partnership with Property Leadership).
• Source and procure optimal products and services for operation of the vessels and support of marine operations and research activities.
• Ensure the creation and maintenance of all Retail Design Standard of Procedures (SOPs) and Training Materials.
• Coordinate the returns and refunds of any and all returns, damaged goods and/or incorrect shipment, while troubleshooting the vendor return process.
• Ensure the administration of ordering and oversight of property uniform compliance for RED.
• Assist in the maintenance of repositories of hotel partners, RED leadership and associate feedback on uniform comfort, maintenance, and care.
• Create and maintain a minimum of a 60-Day Forecast for all inventory and budgeting needs.
• Responsible for scheduling and administrative aspects inventory management and requisition forms.
• Responsible for all aspects inventory management systems and requisition forms.
• Responsible for verification and tracking of deliveries, with requisite reporting to Property Leaders.
• Responsible for administration of inventory calculations, budgeting, orders, and delivery coordination of all retail and inventory.

VENDOR MANGEMENT

• Manage on island food and beverage relationships and creative menu development, to document offerings and communicate them to property leaders to maintain.
• Establish a method/protocol of tracking vendor performances, service, deliveries to establish a cadence of consistent and regular reporting of Vendor performance.
• Consistently evaluate vendor relationships, inventory availability, and service. Create and present proposed vendor change business cases when appropriate, based on market and vendor option research, when needed.
• Analyzes performance related data and analytics. Reviews recommendations from the team to create, validate and improve processes, metrics reporting, and drive efficiencies.
• Accountable for operational and financial Key Performance Indicators (KPIs) to achieve business outcomes. Regularly reports out on the effectiveness of the function to Finance and Accounting leadership and identifies opportunities or challenges.
• Negotiates with selected suppliers and obtains quotations.
• Coordinates and arranges all calls and site visits with contractors and end-users for obtaining necessary quotations.
• Keeps close and frequent contact with suppliers to maintain up-to-date market and product information.
• Prepares and negotiates contracts with selected suppliers.
• Attends exhibitions/seminars for sourcing new suppliers and products with better price-performance.
• Persuade suppliers to offer or extend rebate programs.
• Sources alternative products with competitive prices, while striving to maintain better or comparable quality, standards and services.
• Explores opportunities for green procurement and actively participates in the sustainability program.
• Provides suggestions to other departments to achieve cost savings while still fulfilling their requirements.
• Responsible for process management of inventory, including inventory tracking, reporting and billing, and purchasing inventory with finance approval.

Qualifications

Minimum Qualifications:

• Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality, Business Administration and/or related major OR least six (6) years of experience in the field
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.