Property Operations & Resident Experience Coordinator

AION; Norfolk (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

AION in Norfolk, VA is seeking an Assistant Property Manager to oversee daily community operations, ensuring excellent resident service and efficient administrative handling. You will support the Property Manager and step in during their absence to maintain smooth property performance.

Key duties include leasing support, renewals, marketing coordination, and compliance with Fair Housing and other laws. The role requires strong communication, technical proficiency, and physical ability to access

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1 year of property management or related experience.
• Proficient computer skills including Microsoft Office; Entrata experience preferred.
• In PA or NJ must obtain real estate license within 120 days of hire.
• Knowledge of landlord-tenant laws and Fair Housing regulations.
• Excellent English communication (verbal and written).
• Ability to walk properties and stairs; occasional lifting up to 20 lbs.

Responsibilities

• Maximize cash flow by reducing delinquencies and ensuring timely rent collection.
• Monitor Entrata data accuracy, leasing activity, A/R, and invoicing.
• Assist Manager to meet revenue goals and occupancy budgets.
• Maintain resident files and payroll reporting processes.
• Support leasing team: respond to inquiries, show apartments, process move-ins.
• Track renewals, expirations, and draft renewal leases.
• Maintain knowledge of local market and compliance with regulations.

Skills

Customer service

Property management

Leasing

Marketing

Budgeting

Cash flow

Data entry

Microsoft Office

Entrata

Fair Housing knowledge

Education

High school diploma

College degree preferred

Tools

Entrata

Microsoft Office

Job description

AION in Norfolk, VA is seeking an Assistant Property Manager to oversee daily community operations, ensuring excellent resident service and efficient administrative handling. You will support the Property Manager and step in during their absence to maintain smooth property performance.

Key duties include leasing support, renewals, marketing coordination, and compliance with Fair Housing and other laws. The role requires strong communication, technical proficiency, and physical ability to access