Property Operations Leader & Team Development

The Scion Group; Scotland (LA); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Vision Insurance

401k Matching

Paid Time Off

Paid Maternity Leave

Descrizione del lavoro

The Scion Group LLC is seeking a dedicated property manager at our US-based communities. You will lead onsite teams, oversee daily operations and ensure compliance with housing regulations and company standards.

This role emphasizes staff development, resident relations, financial stewardship and memorable customer experiences. You will coordinate turnover, billing, maintenance, and marketing efforts while maintaining a high level of service across properties.

Competenze

• 1+ years’ experience in living communities/property management.
• Proficient in Property Management Systems (Entrata preferred).
• Must be eligible to work in the United States; visa sponsorship not available.
• Daytime hours with occasional non-traditional hours during peak times and emergencies.
• FLSA Status Exempt.
• Able to travel periodically if required.
• Strong communication and customer service skills.

Mansioni

• Provide leadership and coaching for staff performance and foster a positive and productive team environment.
• Assist with attracting, hiring, retaining and training exceptional team members.
• Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
• Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Assist with planning and leading the team in executing successful annual Turnover processes.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.
• Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
• Perform weekly market surveys.
• Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Manage promotional material and property incentives meeting marketing and concession budget.
• Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
• Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
• Manage all escalated resident concerns and account matters in a timely manner.

Conoscenze

Exceptional communication

Customer-centric mindset

Staff leadership

Time management

Attention to detail

Strumenti

Entrata

Descrizione del lavoro

The Scion Group LLC is seeking a dedicated property manager at our US-based communities. You will lead onsite teams, oversee daily operations and ensure compliance with housing regulations and company standards.

This role emphasizes staff development, resident relations, financial stewardship and memorable customer experiences. You will coordinate turnover, billing, maintenance, and marketing efforts while maintaining a high level of service across properties.