Resident Experience & Operations Manager

The Scion Group; City of Binghamton (NY); Sur place; USD 58 000 - 60 000; Plein temps

Avantages offerts par ce poste

Discretionary annual bonus

Paid Time Off

Floating holidays

Health Insurance

Vision Insurance

401k Matching

Résumé du poste

The Scion Group is seeking a Resident Services Manager to drive resident satisfaction through proactive service, relationship management, and efficient operations at a New York community. You will support leasing, marketing, and compliance initiatives while overseeing staff in the absence of a GM.

Requirements include 2+ years in property management or resident services, strong interpersonal and crisis-management skills, and familiarity with Entrata or similar systems.

Qualifications

• 2+ years of experience in property management, leasing, or resident services.
• Strong interpersonal, conflict resolution, and customer service skills.
• Ability to handle crisis situations and manage sensitive conversations.
• Familiarity with Entrata or similar property management software.
• Highly organized with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and social media platforms.

Responsabilités

• Lead reputation management initiatives across review platforms and internal feedback channels.
• Mediate and resolve resident complaints with empathy and professionalism.
• Manage delinquency notices and financial backing follow-up support.
• Coordinate mutual terminations in accordance with company and legal standards.
• Lead crisis management efforts, collaborating with leadership and emergency services.
• Oversee resident insurance compliance and follow-up efforts.
• Organize and execute resident events to build community engagement and support retention.
• The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager, such as during PTO or vacancies.

Connaissances

Interpersonal skills

Customer service

Conflict resolution

Crisis management

Multitasking

Outils

Entrata

Microsoft Office

Social Media Platforms

Description du poste

The Scion Group is seeking a Resident Services Manager to drive resident satisfaction through proactive service, relationship management, and efficient operations at a New York community. You will support leasing, marketing, and compliance initiatives while overseeing staff in the absence of a GM.

Requirements include 2+ years in property management or resident services, strong interpersonal and crisis-management skills, and familiarity with Entrata or similar systems.