Resident Experience & Property Operations Lead

Greystar Worldwide, LLC; Sacramento (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off and holidays

Housing discount at Greystar-managed

Job summary

Greystar Worldwide, LLC seeks an experienced Property Manager to oversee day-to-day operations of a property, leading the team, managing budgets, and ensuring adherence to policies and laws. You will drive revenue, supervise leasing, and coordinate with owners and university partners to ensure high occupancy and service standards.

The role requires strong leadership, financial acumen, and knowledge of housing regulations, with direct responsibilities ranging from budgeting and vendor management

Qualifications

• M.Ed or Bachelor’s/Master’s degree in Business Management, Communications, or related field.
• 4-6 years minimum of relevant experience in residence life and/or property management.
• Knowledge of equity and inclusion issues and laws that impact higher education and particularly community living (FERPA, all gender spaces, Title IX, affinity-based living learning communities, ADA compliance).
• Ability to implement problem solving strategies to manage everyday residential challenges such as crisis response, conflict management, community development, and student/family concerns.
• Compassionate and diplomatic with excellent written and verbal communication skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.

Responsibilities

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Establishes relationships with the appropriate housing and student affairs officials and others affiliated with the academic institution(s), by staying informed about policies that may impact the community and residents, developing policies and guidelines for residents, communicating regularly with university representatives, and ensuring the community’s compliance with pertinent regulations.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.

Skills

Office software

Property management software

Housing software

People management

Stakeholder collaboration

Education

M.Ed or Bachelor's/Master's degree in Business Management or related field

Tools

Yardi

OneSite

Entrata

THD (The Housing Director)

PeopleSoft

MaxPanda

Job description

Greystar Worldwide, LLC seeks an experienced Property Manager to oversee day-to-day operations of a property, leading the team, managing budgets, and ensuring adherence to policies and laws. You will drive revenue, supervise leasing, and coordinate with owners and university partners to ensure high occupancy and service standards.

The role requires strong leadership, financial acumen, and knowledge of housing regulations, with direct responsibilities ranging from budgeting and vendor management