Head of Property Operations & Team Growth

emergemarket.com; Ruidoso (NM); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Employee discounts on vacation rentals

Job summary

emerge market.com seeks a Director of Operations to lead Property Care and Maintenance teams, ensuring properties meet company standards and goals. You will collaborate with department heads, manage scheduling, budgeting, and P&L analysis, and drive operational improvements.

The role requires leadership in vacation rental or property management, strong analytical skills, willingness to travel to properties and offices, and the ability to recruit, hire, and train staff while maintaining safety

Qualifications

• Bachelor's Degree in Business Administration, Management, or related field preferred.
• At least five years of leadership experience in vacation rental or property management.
• Strong analytical and problem-solving skills.
• Willingness to travel to properties/offices within assigned markets.

Responsibilities

• Review weekly schedule and coordinate with Operations leadership.
• Assist with work order flow and completion audits.
• Develop instructional plans for property managers and maintenance teams.
• Train staff and oversee development programs.
• Oversee initial and ongoing development training.
• Meet monthly with support departments.
• Meet weekly with Directors to evaluate team communication and goals.
• Perform property inspections for grading and development opportunities.
• Maintain consistent rotation to support all areas.
• Recruit, hire, and train staff to company standards.
• Provide on-call and after-hours coverage as assigned.

Skills

Leadership experience

Analytical thinking

Communication skills

Travel flexibility

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office

Track

Kaba

Job description

emerge market.com seeks a Director of Operations to lead Property Care and Maintenance teams, ensuring properties meet company standards and goals. You will collaborate with department heads, manage scheduling, budgeting, and P&L analysis, and drive operational improvements.

The role requires leadership in vacation rental or property management, strong analytical skills, willingness to travel to properties and offices, and the ability to recruit, hire, and train staff while maintaining safety