Property Insurance Support Specialist

Allstate; United States; Remote; USD 22,041 - 30,307; Full time

Benefits offered by this job

Monthly connectivity reimbursement

Dedicated home workspace

Home office stipend

Job summary

National General, part of The Allstate Corporation, seeks a Customer Service Associate II to handle high-volume outbound calls and deliver quality service on property insurance. You will support borrowers and carriers by providing detailed premium disbursement information and de‑escalating inquiries.

Ideal candidates have a High School Diploma or GED and 0–2 years of experience in customer service; roles emphasize reliability, accuracy, and customer focus.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in customer service and insurance context preferred.

Responsibilities

• Make high volume outbound calls to borrowers and agents regarding property insurance.
• Provide accurate information and de‑escalate customer inquiries.
• Maintain availability and adhere to production and quality standards.
• Update records and note systems as required.
• Disburse property insurance premiums and process related payments.
• Handle outbound calls with borrowers and agents to prevent delayed notices.
• Deliver timely, accurate service ensuring high customer satisfaction.

Skills

Business Support

Client Facing

Consumer Protection

Quality Control

Service Delivery

Education

High School Diploma or GED (Preferred)

Job description

National General, part of The Allstate Corporation, seeks a Customer Service Associate II to handle high-volume outbound calls and deliver quality service on property insurance. You will support borrowers and carriers by providing detailed premium disbursement information and de‑escalating inquiries.

Ideal candidates have a High School Diploma or GED and 0–2 years of experience in customer service; roles emphasize reliability, accuracy, and customer focus.