Customer Service Associate II

Allstate; United States; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Comprehensive technology setup including laptop and peripherals

Monthly connectivity reimbursement for internet costs

Job summary

Allstate is seeking a Customer Care Associate II in the United States to handle high volume inbound calls with exemplary customer service concerning property insurance. The role involves assisting borrowers and providing essential information regarding premiums and disbursement processes.

The ideal candidate should have a high school diploma and 0-2 years of experience. Essential skills include business support, quality control, and client-facing abilities. This position offers a competitive compensation of $19/hr and significant work-from-home benefits.

Qualifications

• 0-2 years of experience preferred.
• High school diploma or equivalent education preferred.

Responsibilities

• Answer high volume inbound calls.
• Provide effective quality customer service regarding property insurance.
• Assist with borrower follow ups.
• Update records and note system as required.
• Disburse Property Insurance Premiums.

Skills

Business Support

Client Facing

Consumer Protection

Quality Control (QC)

Service Delivery

Education

High School Diploma or GED (Preferred)

Job description

Job Description

The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de‑escalate calls and process complaints and handle disbursement of premiums.

Key Responsibilities

• Cross trains to assist with borrower follow ups
• Assists answering questions in the help desk
• Meets and maintains availability standards, schedule adherence and attendance guidelines
• Updates records and note system as required
• Disbursements of Property Insurance Premiums
• Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

Education

• High School Diploma or GED (Preferred)

Experience

• 0‑2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

• Business Support
• Client Facing
• Consumer Protection
• Quality Control (QC)
• Service Delivery

Compensation

Compensation for this role is $19/hr.

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50MB download and 5MB upload.

Equal Opportunity Employer

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

During Indiana Hire, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. This policy is lawful under federal Non‑Discrimination Laws.