Property Director

RED Hospitality & Leisure; Charlotte Amalie (United States Virgin Islands); On-site; USD 85,000 - 120,000; Full time

Job summary

Cruz Bay Watersports is seeking a Property Director in the U.S. Virgin Islands to lead guest-facing services and oversee the Watersports and Concierge teams, including Sail Academy.

This role involves coordinating with the CBW Management Team and Ritz Carlton Concierge staff to ensure seamless guest experiences. The candidate will supervise daily operations, manage staff training and scheduling, assist with payroll, and uphold CBW employee policies while driving safety and guest satisfaction

Qualifications

• Two-year degree in Hotel/Restaurant Management or related field OR at least six years of related experience.
• Two years of supervisory experience.
• Prior customer service experience or equivalent work history.

Responsibilities

• Organize and supervise daily operations
• Supervise safety aspects of watersports policies and procedures
• Assist with creating standard processes for delivering watersports
• Assign and delegate daily tasks to watersports staff
• Approve staff schedules
• Oversee boat provisioning
• Train staff on Fareharbor
• Communicate with Ritz Carlton Concierge staff
• Monitor and submit daily trip counts for billing
• Promote weekly/monthly staff training in all areas of the Watersports Center

Skills

Staff supervision

Operations management

Hospitality experience

Scheduling

Training

Customer service

Budgeting

Education

Two-year degree in Hospitality

Tools

Fareharbor

ScheduleFly

Slack

Shopify

Job description

Overview

The Property Director will be the main conduit for guest facing services delivered by Cruz Bay Watersports. The scope of responsibilities will encompass, but not be limited to, managing retail and beach staff, managing Sail Academy, managing CBW Concierge Services, communication with Destination Club Concierge, communication with Hotel Executive Staff, communication with Catering, assisting with retail inventory, assisting with payroll and scheduling, assisting with staff training.

Schedule and Reporting

The Property Director reports to the CBW Management Team.

Supervises

• MOD’s
• Hotel Concierge Staff
• Watersports Staff
• Sailing Staff

Description Of Duties

Managing Watersports Staff

• Organize and supervise daily operations
• Supervise safety aspects of all watersports policy and procedures
• Assist with creating standard processes for delivering watersports
• Assign and delegate daily tasks to watersports staff
• Approve staff schedules
• Oversees boat provisioning
• Assign staff member to Destination Club Members Reception
• Ensure all CBW employee policies are being followed
• Supervise maintenance and upkeep of watersports equipment
• Make recommendations for equipment replacement
• Create a team environment
• Challenge and motivate staff to achieve sales, superior guest service and promote CBW
• Management and oversight of Sail Academy

Managing Cruz Bay Watersports Concierge Staff

• Organize and supervise daily operations
• Ensure team members are well versed in CBW trips and offerings
• Ensure team members are well versed in additional aspects of the islands
• Train team members to deliver a high level of service to guests
• Build team members rapport with Ritz teams
• Manages all systems: (Fareharbor, Schedulefly, Slack, Shopify)
• Train team members on Fareharbor

Communication with Ritz Carlton Concierge Staff

• Daily brief of upcoming trips, cancellations, CBW business and announcements
• Review and provide information regarding Fareharbor and processes
• Guest resolution related to CBW trips, billing and retail room charges
• Request monthly occupancy from Operations Managers on each property
• Forward critical communications regarding guest or property information to Management Team
• Attend Hotel Operations meetings as requested

Communication with Catering

• Monitor and submit daily trip counts to Chef
• Track and record trip counts to be submitted for billing
• Problem solve immediate issues with incorrect food orders
• Communicate with Chef on updates to menu options
• Prepare monthly catering forecast for CBW Trips

Retail Inventory

• Supervise and train staff on inventory policies for tracking, reporting and billing
• Assist with inventory counts as requested by Finance
• Communicate inventory needs to appropriate CBW staff members
• Responsible for reconciling and maintaining Medicine Chest at Concierge

Payroll and Scheduling

• Manage and report days worked, daily commission sheets, Ritz trip crew tips
• Summarize monthly requests for time off and assist with creating schedules
• Adjust schedule for call outs, emergency time off and reducing staff as needed

Staff Training

• Responsible for obtaining and submitting Employee Paperwork to Director of Watersports
• Responsible for Day 1-3 Staff Introduction and Training
• Responsible for delegating training portions to supporting team members
• Promoting and coordinating Brand Training with Human Resources
• Assist with completion of Dinghy Training and record keeping of evolutions
• Promote weekly/monthly staff training in all aspects of the Watersports Center, Sales, watersports and safety
• Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities

Qualifications

Minimum Qualifications:

• Two (2) year degree from an accredited university in Hotel, Restaurant Management, Hospitality, Business Administration and/or related major OR least six (6) years of experience in the field
• Two (2) years of Supervisory experience
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, And Abilities

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.