Property Community Leader

Gallery Residential; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Gallery Residential is seeking a Community Director to lead the on-site team and drive occupancy, revenue, and service quality across the property portfolio. You will manage budgets, coordinate leasing and marketing strategies, and ensure compliance with laws and company policies while maintaining exceptional resident experiences in a fast-paced environment.

The role requires strong leadership, financial acumen, and the ability to partner with owners and regional leadership.

Qualifications

• Experience in property management and residential multi-housing.
• Ability to supervise on-site team and manage budgets.
• Strong leadership and customer service skills.
• Compliance with Fair Housing and related laws.

Responsibilities

• Supervises and mentors property on-site team by communicating and updating goals through one on one mentoring and team daily huddles.
• Hires, onboards and trains team members and manages their performance in accordance with company policies, values, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information concerning the property’s performance, and responding to owner requests as needed.
• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, completing financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property, and implements short-range and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to questions, grievances and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Conducts regular property inspections in person and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
• Oversees lease enforcement policies by completing periodic apartment inspections, following proper notice requirements, following eviction procedures, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
• Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with Gallery Residential’s policies and performance expectations.

Skills

Leadership

Budgeting

Tenant relations

Staff development

Leasing strategy

Education

College degree optional

Job description

Gallery Residential is seeking a Community Director to lead the on-site team and drive occupancy, revenue, and service quality across the property portfolio. You will manage budgets, coordinate leasing and marketing strategies, and ensure compliance with laws and company policies while maintaining exceptional resident experiences in a fast-paced environment.

The role requires strong leadership, financial acumen, and the ability to partner with owners and regional leadership.