Property Claims Investigator & Settlements Specialist

American Family Insurance Agency Staff; Atlanta (GA); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Annual incentive

Holidays

Paid time off

Student loan repayment

Paid family leave

Job summary

American Family Insurance offers a claims adjuster role focused on investigating and managing property claims from report to resolution. The position may include an Associate Adjuster level for candidates developing foundational claims handling experience, with compensation ranging from $57,000 to $94,000.

The role requires handling both first- and third-party claims across multiple policy types, on-site inspections when needed, and frequent customer communication.

Qualifications

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Responsibilities

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Skills

Customer service

Claims handling

1st/3rd party claims

Moderate complexity claims

Casualty policies knowledge

Claims process knowledge

Job description

American Family Insurance offers a claims adjuster role focused on investigating and managing property claims from report to resolution. The position may include an Associate Adjuster level for candidates developing foundational claims handling experience, with compensation ranging from $57,000 to $94,000.

The role requires handling both first- and third-party claims across multiple policy types, on-site inspections when needed, and frequent customer communication.