Property Claims Manager - HO3 and Condo

Assurant, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Assurant, Inc. is seeking a dynamic Property Claims Manager to lead a team of property claims adjusters focused on homeowners and condo claims.

You will coach, develop, and empower managers and staff, guiding coverage interpretation, estimating, and customer communication while shaping training programs. You will use performance data to drive coaching, navigate evolving claims tools and processes, and partner with claims leaders to improve training and outcomes.

Qualifications

• P&C Adjuster's License
• Bachelor's degree or equivalent experience
• 3+ years of property claims experience
• 2+ years of people management/leadership experience
• Strong homeowners property claims knowledge, including coverage interpretation
• Experience using Xactimate to review or write property or contents estimates
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools
• Experience contributing to or delivering formal training programs for claims adjusters
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused

Responsibilities

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training that strengthens adjusters’ technical skills, contributing your expertise as we stand up new training programs.
• Help the team successfully navigate new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

Skills

Leadership

Coaching

People management

Team development

Customer focus

Data-driven coaching

Education

Bachelor's degree or equivalent experience

Tools

Xactimate

XactContents

ClaimXperience

Guidewire Live Boards

Job description

We are looking for a dynamic Property Claims Manager who is energized by a challenge and brings both deep technical expertise and a passion for developing people. You will lead a team of property claims adjusters, strengthening their skills in homeowners and condo claims, coverage interpretation, estimating, and customer communication. You will also help the team adapt as our claims tools, processes, and ways of working continue to evolve.

If you enjoy coaching people, solving problems, improving the customer experience, and building better ways of working, this could be a great opportunity for you.

Why you will enjoy this role

• Develop people: Help adjusters build confidence, strengthen technical skills, and grow in their careers.
• Shape what is next: Contribute to an evolving claims organization and help improve how work gets done.
• Take on the challenge: Bring your experience and technical skill to a role where you will help build how we train and develop adjusters going forward.
• Make an impact: Use your expertise to improve claim quality, customer responsiveness, and team performance.
• Lead with insight: Use claims data and operational trends to focus coaching where it matters most.

What you will do

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training that strengthens adjusters’ technical skills, contributing your expertise as we stand up new training programs.
• Help the team successfully navigate new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

What you will bring

• P&C Adjuster's License
• Bachelor's degree or equivalent experience
• 3+ years of property claims experience
• 2+ years of people management/leadership experience
• Strong homeowners property claims knowledge, including coverage interpretation
• Experience using Xactimate to review or write property or contents estimates
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools
• Experience contributing to or delivering formal training programs for claims adjusters
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused