Customer Care & Retention Specialist

Brightstar Propane; Westerville (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k) with company match

Employee Assistance Program (EAP)

Paid holidays and time off

Life insurance and disability coverage

Job summary

BrightStar Propane in Westerville, OH is seeking a customer-focused role to manage calls, billing inquiries, and scheduling. You will coordinate with the General Manager, service center, and delivery teams to ensure customers receive timely service and accurate account information.

At least a high school diploma or equivalent, with 1–2 years of customer service, will help you succeed. The position offers competitive pay, benefits, and opportunities to support retention and growth in our local

Qualifications

• High school diploma, GED, or equivalent experience.
• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Ability to track details across multiple systems and documents.
• Reliable attendance and the ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting).
• Depending on location, assist with accounts payable processing and other office operations.
• Learn systems and workflows, handle calls independently, and support retention goals during the first 30 days.

Job description

BrightStar Propane in Westerville, OH is seeking a customer-focused role to manage calls, billing inquiries, and scheduling. You will coordinate with the General Manager, service center, and delivery teams to ensure customers receive timely service and accurate account information.

At least a high school diploma or equivalent, with 1–2 years of customer service, will help you succeed. The position offers competitive pay, benefits, and opportunities to support retention and growth in our local