Projects & Service Coordinator - Customer Success & Ops

Commercial Fire Protection Inc.; San Francisco (CA); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Long Term Disability

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Personal Holiday

Paid Holidays

401(k) Plan

Job summary

Commercial Fire Protection, Inc. is seeking an administrative support professional to assist the Projects and Service Department in San Francisco.

You will coordinate, handle customer service, prepare reports, schedule work orders, and assist in creating estimates and proposals with internal teams. The role requires strong MS Office skills, attention to detail, and the ability to manage multiple tasks with a proactive approach.

Qualifications

• Minimum 2 years office admin and customer service experience.
• High school diploma or GED equivalent.
• Preferred: 1 year service dispatch and customer service experience.

Responsibilities

• Handle incoming customer calls including dispatching, tracking and scheduling.
• Create and dispatch work orders for planned maintenance and service.
• Monitor and follow up on work orders.
• Administer check in/checkout of technicians per safety policy.
• Procure parts/materials for service work orders.
• Provide service quotes with supervisor assistance.
• Schedule and follow up on monthly maintenance accounts and contract customers.
• Create reports and perform other duties as required.

Skills

Customer service

Microsoft Outlook

Microsoft Excel

Microsoft Word

Organizational skills

Attention to detail

Communication

Teamwork

Education

High school diploma or GED

Associates degree

Tools

MS Office Suite

Job description

Commercial Fire Protection, Inc. is seeking an administrative support professional to assist the Projects and Service Department in San Francisco.

You will coordinate, handle customer service, prepare reports, schedule work orders, and assist in creating estimates and proposals with internal teams. The role requires strong MS Office skills, attention to detail, and the ability to manage multiple tasks with a proactive approach.