Service Dispatch & Customer Care Coordinator

Commercial Fire Protection Inc.; Oakland (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Medical and dental

Vision

401k

Life insurance

Paid time off and holidays

Laptop

Tuition reimbursement

Career advancement opportunities

Job summary

Commercial Fire Protection Inc. in Oakland, CA is seeking an organized Office Administrator to handle dispatch, scheduling, and customer inquiries, supporting our service team.

You will create work orders, monitor status, procure parts, generate quotes, and maintain customer accounts with emphasis on accuracy and timely communication.

Experience: 2+ years admin and dispatch; knowledge of fire and life safety; offered competitive compensation and benefits.

Qualifications

• Minimum 2 years office admin and customer service experience.
• 1+ year experience in service dispatch and customer service.
• Fire and life safety industry knowledge.
• High school diploma or GED equivalent.
• Exceptional telephone and personal customer service skills, able to work under pressure.

Responsibilities

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and changes.
• Create and Dispatch Work Orders for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Administer the check in/checkout process of technicians per safety policy and advise supervisors of any missing/late technicians.
• Procure Parts/Materials for service work orders.
• Provide Service Quotes to customers with the assistance of the Service Supervisor.
• Schedule and follow up on all monthly maintenance accounts including timely communication with contract customers, key customers and sub-contractors.
• Establish and maintain a customer satisfaction follow up and callback procedure and provide feedback to senior management.
• Create reports.
• Perform other duties and responsibilities as requested or required.

Skills

Customer service

Phone support

MS Outlook

MS Excel

MS Word

Organizational skills

Multitasking

Attention to detail

Verbal communication

Written communication

Interpersonal skills

Adaptability

Initiative

Team collaboration

Dispatch experience

Fire safety knowledge

Education

High school diploma or GED

Job description

Commercial Fire Protection Inc. in Oakland, CA is seeking an organized Office Administrator to handle dispatch, scheduling, and customer inquiries, supporting our service team.

You will create work orders, monitor status, procure parts, generate quotes, and maintain customer accounts with emphasis on accuracy and timely communication.

Experience: 2+ years admin and dispatch; knowledge of fire and life safety; offered competitive compensation and benefits.