Project Delivery Coordinator I, Field Services

Field Technicians; San Francisco (CA); Remoto; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Field Technicians is seeking a Project Delivery Coordinator to support daily operations, field service scheduling, and IT project delivery activities. This remote role is based in the San Francisco Bay Area, CA or Dallas - Fort Worth, TX or Austin, TX with openness to other Texas areas near large urban centers.

You will work with project managers, field technicians, vendors, and customers to ensure projects and service requests are executed efficiently and professionally, thriving in a

Competenze

• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and adapt in a fast-paced environment.
• Professional customer service and interpersonal skills.
• High attention to detail and follow-through.
• Comfortable coordinating multiple moving parts simultaneously.
• Proficiency with email, spreadsheets, calendars, and common office software.

Mansioni

• Be able to work various shifts: e.g. early mornings, normal business hours, or after hours.
• Coordinate and dispatch field technicians for service calls, installations, and project work.
• Manage scheduling calendars, technician availability, and project timelines.
• Serve as a primary communication point between customers, field teams, vendors, and management.
• Monitor and respond to incoming emails, service requests, and operational communications.
• Track project progress, update internal systems, and help ensure deadlines are met.
• Assist with onboarding technicians and supporting company operational procedures.
• Organize and maintain project documentation, photos, reports, and customer records.
• Help coordinate procurement, shipping, inventory, and equipment logistics when needed.
• Support customers with professionalism, urgency, and attention to detail.
• Assist project managers with administrative and operational tasks related to ongoing deployments and support operations.
• Help maintain accurate records for invoicing, work orders, and service documentation.
• Identify scheduling conflicts or operational issues and proactively help resolve them.

Conoscenze

Organizational skills

Communication

Prioritization

Customer service

Attention to detail

Multitasking

Office software

Strumenti

CRM

Ticketing systems

Project management tools

Descrizione del lavoro

Role Overview

We are seeking a highly organized and proactive Project Delivery Coordinator to support daily operations, field service scheduling, and IT project delivery activities.

This role combines elements of project coordination, dispatching, customer communication, and operational support. You will work closely with project managers, field technicians, vendors, and customers to ensure projects and service requests are executed efficiently and professionally.

The ideal candidate thrives in a fast-paced service environment, communicates clearly, adapts quickly to changing priorities, and enjoys keeping operations organized and moving forward.

Note: Although a resume is not required to submit your application, we high encourage you provide one.

This role is remote and should be based in the San Francisco Bay Area, CA or Dallas - Forth Worth, TX or Austin, TX. We are open to other areas in Texas near large urban areas.

Key Responsibilities

• Be able to work various shifts: e.g. early mornings, normal business hours, or after hours
• Coordinate and dispatch field technicians for service calls, installations, and project work
• Manage scheduling calendars, technician availability, and project timelines
• Serve as a primary communication point between customers, field teams, vendors, and management
• Monitor and respond to incoming emails, service requests, and operational communications
• Track project progress, update internal systems, and help ensure deadlines are met
• Assist with onboarding technicians and supporting company operational procedures
• Organize and maintain project documentation, photos, reports, and customer records
• Help coordinate procurement, shipping, inventory, and equipment logistics when needed
• Support customers with professionalism, urgency, and attention to detail
• Assist project managers with administrative and operational tasks related to ongoing deployments and support operations
• Help maintain accurate records for invoicing, work orders, and service documentation
• Identify scheduling conflicts or operational issues and proactively help resolve them

Qualifications

Required Skills

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Ability to prioritize tasks and adapt in a fast-paced environment
• Professional customer service and interpersonal skills
• High attention to detail and follow-through
• Comfortable coordinating multiple moving parts simultaneously
• Proficiency with email, spreadsheets, calendars, and common office software

Preferred Experience

Two to three years experience in one or more of the following areas is highly preferred:

• Dispatching or field service coordination
• IT services, telecommunications, low-voltage, software, electrical, construction, or other service-based industries
• Project coordination or operations support
• Technical support or infrastructure-related environments
• Vendor coordination and scheduling
• CRM, ticketing, or project management systems

What We’re Looking For

We are looking for someone who:

• Communicates clearly and professionally
• Works well under pressure without losing attention to detail
• Enjoys helping teams stay organized and efficient
• Takes initiative and solves problems proactively
• Brings a positive, team-oriented attitude
• Can balance customer expectations with operational realities