Projects Coordinator: Customer Success & Onboarding

3M HEALTHCARE; California; Hybrid; USD 57,900 - 85,360; Full time

Job summary

Cencora is seeking a Customer Success Project Coordinator to support onboarding and supply chain implementation projects under the Senior Director, Personalised Supply Chain. You will help manage project plans, trackers, timelines and communications to ensure a smooth setup and handover to Operations and Customer Service.

The role collaborates with CSPMs, Sales, IT, QA and Ops to prepare workshops, draft statements of work, map lanes, track KPIs, and support IT integration.

Qualifications

• Typically requires relevant experience in project coordination, customer onboarding, operations support, or supply chain/logistics coordination.
• Bachelor’s degree or equivalent combination of education and experience preferred.
• Project management certification (e.g., CAPM, Prince2 Foundation, PMP) is a plus but not required for the coordinator level.

Responsibilities

• Project coordination & delivery support: Support CSPMs with the coordination of assigned customer success projects, maintaining project plans, timelines, trackers, and action logs.
• Track deliverables and dependencies across functions (Sales, Ops, CS, IT, QA) and follow up on actions to support on-time implementation.
• Maintain structured project documentation and ensure updates are captured, version-controlled, and stored appropriately.
• Customer onboarding & workshop support: Coordinate logistics and materials for customer workshops (agendas, attendee lists, pre‑reads, outputs) and capture actions/next steps.
• Support the creation and assembly of onboarding documentation, including work instructions and statements of work drafts (as directed by CSPM and business stakeholders).
• Supply chain setup administration: Support lane mapping activities by collecting required inputs, maintaining standard formats, and coordinating reviews/approvals.
• Support communication and escalation plan documentation and ensure distribution to relevant internal teams during setup.
• Coordinate training scheduling and materials distribution for customers and internal teams on special requirements (as led by CSPM/SME).
• KPI/reporting & systems integration tracking: Assist with KPI reporting setup by gathering inputs, maintaining reporting templates, and coordinating updates (as defined by the project team).
• Track IT/system integration activities (tasks, milestones, dependencies) and support meeting notes and follow‑ups to keep workstreams aligned.
• Handover & operational readiness: Support handover preparation to Operations and Customer Service by ensuring required project infrastructure, documentation, and readiness checks are completed and accessible.
• Help coordinate issue logs during implementation and route items to the appropriate owners (CSPM, Ops, CS, IT, QA) for resolution.
• General: Perform related duties as assigned; contribute to continuous improvement of onboarding templates, trackers, and standardized formats.

Skills

Organization

Communication

Analytical thinking

Microsoft Office

Education

Bachelor’s degree

Project Management Certification (CAPM/PRINCE2/PMP)

Tools

Microsoft Excel

Job description

Cencora is seeking a Customer Success Project Coordinator to support onboarding and supply chain implementation projects under the Senior Director, Personalised Supply Chain. You will help manage project plans, trackers, timelines and communications to ensure a smooth setup and handover to Operations and Customer Service.

The role collaborates with CSPMs, Sales, IT, QA and Ops to prepare workshops, draft statements of work, map lanes, track KPIs, and support IT integration.