Customer Operations Specialist

World Courier Inc; Weston (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Professional development resources

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is seeking a detail-oriented professional to coordinate day-of customer service operations across channels, ensuring throughput, service levels, and quality targets. You will support complex triage and first-line escalations, preparing concise manager-ready summaries and maintaining audit-ready records to support KPI impacts.

Role involves cross-functional collaboration with operations, IT, and logistics to resolve service interruptions, align on SOPs, and contribute to continuous

Qualifications

• Less than 2 years of experience in account onboarding, procurement, service workflow coordination, or a related field required.
• Project Management Professional (PMP) or equivalent certification preferred.

Responsibilities

• Coordinate queue health, task sequencing, and real-time rebalancing to maintain response times and backlog limits.
• Support complex issue resolution and first-line escalations by assessing options within policy, deciding next steps, and capturing evidence.
• Maintain complete, accurate, and compliant documentation, logs, and reconciliations to ensure audit readiness and traceability.

Education

Bachelor's degree in business administration, procurement, operations, customer operations, communications, or a related field, or equivalent experience

Job description

Cencora is seeking a detail-oriented professional to coordinate day-of customer service operations across channels, ensuring throughput, service levels, and quality targets. You will support complex triage and first-line escalations, preparing concise manager-ready summaries and maintaining audit-ready records to support KPI impacts.

Role involves cross-functional collaboration with operations, IT, and logistics to resolve service interruptions, align on SOPs, and contribute to continuous