Project Manager - ServiceNow Implementation

Motion Recruitment; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Project Manager to lead the implementation of a Global ITSM Platform using ServiceNow. This role offers a unique chance to work remotely with a global team, driving significant improvements in a diverse environment. The ideal candidate will have a strong track record in project management, particularly with ServiceNow, and a passion for continuous improvement. You will be responsible for managing project deliverables, facilitating stakeholder engagement, and ensuring successful adoption of the platform. If you thrive in a collaborative environment and are eager to make a real impact, this opportunity is perfect for you.

Qualifications

• 10+ years of professional experience with 5+ years in project management.
• PMP / Agile certification is a plus for candidates.

Responsibilities

• Lead and manage end-to-end ServiceNow projects as the single point of contact.
• Facilitate project scope definition, resource allocation, and risk management.

Skills

Project Management

ServiceNow Implementation

Analytical Skills

Communication Skills

Customer Focus

Team Development

Strategic Thinking

Proactive Collaboration

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

ServiceNow

Job description

Project Manager - ServiceNow Implementation

Our Client is looking for an experienced ServiceNow Project Manager to drive the implementation of our new Global ITSM Platform. This is a wonderful opportunity to work in a Global Team to deliver significant improvements in an existing heterogenous environment, being able to add real value to the business and IT. The role will start as an 18-month contract with probable extensions and the resource will be working remotely.

The ideal candidate will have a passion for identifying and facilitating continuous improvement initiatives, as well as having a track record for successful project delivery, being able to demonstrate and measure successful ServiceNow adoption.

Key Responsibilities:

• Overall lead and be the single point of contact for various end-to-end ServiceNow projects.
• Facilitate the definition of the project scope, requirements and deliverables.
• Define project tasks and resource requirements.
• Develop, control and communicate the project plan, timeline and milestones.
• Track and report project deliverables to the project team and identified stakeholders, through routine status reports and meetings.
• Manage Risk, Issues and Changes on an ongoing basis.
• Responsible for acquiring resources as needed and coordinating the team.
• Facilitate activities through training, testing, go-live, and post go-live support.
• Build, develop, and grow business relationships vital to the success of the project.
• Partnering with business stakeholders to identify process improvements, optimization and automation of workflows.
• Facilitate continuous improvement and enhancements of the Now Platform using both external and internal technical resources.
• Develop and implement proven best practices for successful ServiceNow adoption and increased user experience.

Key Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology or related field required.
• 10+ years of professional experience, with minimum 5 years project management experience.
• Proven track record managing ServiceNow implementations.
• Strategic thinker who is business-centric and customer-focused; demonstrate the ability to translate businesses requirements into technology solutions.
• Experience in delivering high level of customer focus and strong customer support.
• Experience in people development and can inspire and motivate team members.
• Strong analytical skills, influencing skills, and empathy.
• Strong communication skills, in both written and verbal.
• Self-starter, proactive, and collaborative.
• PMP / Agile certified a plus.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management, Information Technology, and Strategy/Planning

Industries

Utilities