Senior ITSM Project Manager

Sona Stardust LLC; New York (NY); Hybrid; USD 157,500 - 192,500; Full time

Benefits offered by this job

Relocation assistance

Job summary

Sona Stardust LLC seeks an experienced ServiceNow Project Manager to lead the implementation of ServiceNow in New York City. The role involves managing the complete project lifecycle, ensuring timely delivery within fixed-price contract structures, and requires strong expertise in project governance and client communication.

The ideal candidate will have at least 14 years of IT project management experience, especially in delivering ITSM implementations in ServiceNow. Relocation assistance is provided, and travel costs must be factored into compensation.

Qualifications

• Strong expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows.
• 14+ years of IT project management experience with end-to-end ITSM implementations.
• PMP, ITIL, or ServiceNow certifications preferred.

Responsibilities

• Oversee the end-to-end implementation of ServiceNow modules.
• Develop and execute a detailed project plan, including milestones and deliverables.
• Ensure compliance with client’s security standards and regulatory requirements.
• Manage client expectations and address concerns proactively.

Skills

Strong ServiceNow project management experience

Proven ability to deliver projects under fixed-price contracts

Experience in managing security compliance

Knowledge of project management methodologies

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related field

Tools

ServiceNow

Job description

Location

Hybrid role 2-3 days onsite in NYC. Open to someone traveling bi-weekly, but travel cost must be built into their compensation.

Salary

$175 gross + bonus

Experience

14+ years of IT project management

Job Description

We are looking for an experienced ServiceNow Project Manager to lead the implementation of ServiceNow for our client.

The ideal candidate will be responsible for overseeing the entire project lifecycle, ensuring timely delivery within a fixed-price contract structure while managing scope, risks, and the client. This role requires strong expertise in project governance, client communication, change management, and stakeholder engagement. The candidate must possess the ability to navigate challenges associated with fixed-price contracts, scope control, and budget constraints.

Key Responsibilities

• Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, and ITOM.
• Develop and execute a detailed project plan, including milestones, deliverables, RACI, and communication cadence.
• Monitor project scope, timeline, and budget to ensure successful delivery under a fixed-price contract structure.
• Identify risks and proactively implement mitigation strategies to prevent scope creep.
• Ensure compliance with client’s security standards and regulatory requirements.
• Manage project governance, documentation, and stakeholder reporting.
• Define clear deliverables and acceptance criteria upfront.
• Ensure strict adherence to scope to avoid cost overruns.
• Manage change orders effectively to ensure project profitability.
• Track resource allocation and burn rate to maintain financial control.
• Regularly update executive leadership on project financials, risks, and progress.
• Serve as the primary point of contact between the development team and the client.
• Facilitate requirement gathering sessions, ensuring alignment between business needs and technical solutions.
• Conduct weekly client meetings, status reports, and executive briefings.
• Manage client expectations and address concerns proactively.
• Drive collaboration between client and Nagarro teams to ensure project success.
• Manage change requests (PCRs) by evaluating scope, impact, and cost implications.
• Work closely with the client to define, review, and approve project change requests.
• Triage and prioritize issues raised by stakeholders to ensure smooth project execution.
• Ensure that all approved changes are incorporated into the project plan and budget.
• Oversee the User Acceptance Testing (UAT) process and facilitate stakeholder buy-in.
• Ensure the creation of technical and functional documentation for knowledge transfer.
• Supervise the development of training programs for ServiceNow end users and administrators.
• Ensure a smooth go-live transition with Hypercare support.

Qualifications

• Strong ServiceNow project management experience, with expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows.
• Proven ability to deliver projects under fixed-price contracts, ensuring financial and operational control.
• Experience in managing security compliance within IT projects.
• Knowledge of waterfall and hybrid project management methodologies.
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 14+ years of IT project management experience, with experience delivering 2–3 end-to-end ITSM implementations in ServiceNow.
• PMP, ITIL, or ServiceNow certifications preferred.
• Experience in US public sector or government projects is a plus.

Benefits

We offer relocation assistance.

Office Location: New York, NY 10007.