IT Project Manager (ServiceNow)

Stability Technology; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Job summary

A leading tech organization is seeking a Senior Project Manager with expertise in ServiceNow to oversee the implementation of its services. The ideal candidate will have over 7 years of experience in program management and a strong track record in ServiceNow deployments, ideally within the utilities sector. Responsibilities include leading the ServiceNow project lifecycle, collaborating with various stakeholders, and ensuring compliance with enterprise standards. The position offers an opportunity for strategic leadership and cross-functional coordination.

Qualifications

• 7+ years of experience in a Sr. Program Management role.
• At least 7+ years experience leading ServiceNow implementations.
• ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM or SSM.

Responsibilities

• Lead the full lifecycle of the ServiceNow implementation program.
• Collaborate with stakeholders across IT and business units.
• Manage vendor relationships with ServiceNow partners.

Skills

Leadership

Stakeholder management

Problem-solving

Communication

Project management

Education

PMP certification

ITIL certification

ServiceNow CIS Certifications

Job description

The Sr. Project Manager - with ServiceNow domain expertise will oversee the end-to-end implementation of ServiceNow across the organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.

Essential Duties and Responsibilities:

• Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.
• Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
• Manage vendor relationships, including ServiceNow partners and system integrators.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Drive change management, training, and communication strategies to support adoption.

Education and/or Work Experience Requirements:

• 7+ years of experience in a Sr. Program Management role.
• At least 7+ years experience leading ServiceNow implementations.
• PMP, ITIL are strongly recommended
• ServiceNow CIS Certifications in two of the three ServiceNow apps is required: ITSM, ITOM or SSM

Preferred Qualifications:

• Experience implementing ServiceNow in a utility or energy sector environment.
• Familiarity with regulatory and operational requirements specific to utilities.
• Must have experience with ServiceNow integration implementation approaches used to manage workflows and data with legacy systems..

Knowledge and Abilities

• Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and SSM.
• Strong leadership and stakeholder management skills.
• Experience managing cross-functional teams and third-party vendors.
• Excellent communication, organizational, and problem-solving skills.
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Ability to work independently with minimal supervision
• Excellent coordination skills and a team player
• Ability to identify issues and elevate as needed
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills
• Commitment to quality, reliability, and continuous improvement in support of mission.

Technical Skills

• Must be fluent at using either agile or waterfall project management methodologies.
• Must be able to manage the program to the required budget, in addition to providing budgetary forecast and burndown reports on a scheduled basis.
• The Program Manager needs working fluency across SDLC models.
• Must be able to develop and maintain detailed project plans, timelines, and budgets.
• Must be able to monitor program performance, manage risks, and resolve issues proactively.
• Must be able to provide regular updates to executive leadership and key stakeholders.

Certifications (Preferred)

• PMP, ITIL, and ServiceNow Certified Implementation Specialist certifications with 7+ years of demonstrated experience.