Servicenow project manager

Avacend; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Avacend is seeking a ServiceNow Senior Program / Project Manager for onsite work in Plano, TX. The role requires leading ServiceNow initiatives, building client relationships, and driving account growth across multiple projects.

Candidates should have 4–6 years of project management experience with ServiceNow implementations and strong ITIL knowledge, plus PMP/CSM and ServiceNow certifications are preferred.

Qualifications

• Requires 4–6 years of PM experience focused on ServiceNow initiatives.
• Bachelor's degree in IT, business, or related field.
• PMP/CSM and ServiceNow certs preferred.

Responsibilities

• Manage full lifecycle of ServiceNow implementation projects from planning to post-implementation support.
• Develop detailed project plans with scope, timelines, resources and budgets.
• Lead and motivate cross-functional teams and manage risks and quality.
• Apply Agile and Waterfall methods as appropriate to projects.
• Co-lead governance for multiple projects with budgets and resources.

Skills

Project management

Stakeholder management

Agile & Waterfall

ITIL familiarity

Leadership

Education

Bachelor's degree in IT or related

Tools

ServiceNow

ITSM

PM tools

Job description

Job Title: Servicenow Program or Project Manager

Location: Plano, TX (Onsite)

Duration: 3+ Months Contract

Job Description:

Managing Solution Architect ServiceNow Senior Program and Project Manager Following rapid expansion of new client initiatives, the Client SaaS practice is seeking a skilled ServiceNow Senior Program / Project Manager with strong customer relationship skills and knowledge of ServiceNow leading initiatives and related experience to join our dynamic solutions team. Candidates may be based in USA.

Role and Accountabilities:

• This opportunity will suit a motivated Senior Program / Project Manager with a demonstrated record of leading ServiceNow initiatives and successfully building client relationships and contributing to account growth and health.
• The successful candidate(s) will be responsible for, but not limited to, the following duties:
• Manage the full lifecycle of the ServiceNow implementation project, from initial planning and design to deployment and post-implementation support.
• Develop detailed project plans, including scope, timelines, resource allocation, and budget management.
• Lead and motivate project teams, ensuring effective collaboration and communication across various departments and technical disciplines.
• Implement project management best practices, utilizing both Agile and Waterfall methodologies as appropriate.
• Proactively identify project risks and issues, developing and implementing effective mitigation strategies.
• Ensure that the project meets all quality standards and aligns with the client's business objectives and IT strategy.
• Co-Leading Project Managers for Financials, Budgets, Resources Co-Leading Governance for multiple projects

Qualifications: Skills and Experience Requirements:

• Bachelor's degree in IT, Business, or a related field.
• Professional certifications such as Project Management Professional (PMP), Certified Scrum Master (CSM), and ServiceNow certifications are preferred.
• A minimum of 4-6 years of experience in project management, with specific experience in managing ServiceNow implementations.
• Strong knowledge of project management principles, methodologies, and tools.
• Experience in managing end-to-end IT service management projects, including system migrations and integrations.
• Excellent organizational, communication, and leadership skills, with the ability to handle multiple tasks simultaneously under tight deadlines.
• Familiarity with ITIL processes and a solid understanding of IT infrastructure and operations.
• Strategic Portfolio Management (SPM) expertise
• Ability to lead SPM workshops, gather requirements, and create user stories

Preferred:

• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities.