ServiceNow Project Manager

Krasan Consulting Services; Springfield (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Krasan Consulting Services is seeking an experienced Project Manager to lead IT and software development initiatives from intake to closure. You will coordinate business and technical teams, ensure alignment of objectives, and drive governance across the project lifecycle.

The ideal candidate has hands-on ServiceNow experience (intake, demand management, tracking) and a strong SDLC background. You will manage plans, budgets, risks, and stakeholder communications in a dynamic PMO environment.

Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, Project Management, or related field.
• Proven track record managing complex IT/software development projects.
• Extensive hands-on experience with ServiceNow project intake, demand management, tracking, reporting, and governance.

Responsibilities

• Lead IT and software development projects from initiation through closure.
• Manage intake, evaluation, prioritization, tracking, and lifecycle workflows in ServiceNow.
• Apply EPMO governance standards, templates, stage gates, and reporting requirements.
• Develop and maintain project plans, schedules, budgets, and resource plans.
• Coordinate cross-functional teams and stakeholders across business and technical domains.
• Oversee requirements gathering and translate into technical deliverables.
• Maintain project documentation and executive status reports.
• Identify and manage risks, issues, dependencies, and changes.
• Monitor delivery progress and KPIs; lead governance reviews and updates.
• Ensure compliance with policies, security requirements, and quality expectations.
• Support continuous improvement of ServiceNow workflows and PM practices.

Skills

ServiceNow

Stakeholder management

Project governance

SDLC

Budgeting

Education

Bachelor’s degree in IT, CS, Business Admin, PM, or related field

Tools

ServiceNow

Azure DevOps

Jira

Confluence

Microsoft Project

Power BI

Job description

The Project Manager will lead complex IT and software development initiatives from project intake through implementation and closure. This role requires strong organizational, leadership, and project governance capabilities, along with experience working within an Enterprise Project Management Office (EPMO) environment. The Project Manager will coordinate cross-functional business and technical teams, oversee requirements gathering, and ensure alignment between business objectives, technical solutions, project scope, timelines, and deliverables.

The ideal candidate must have extensive hands‑on experience using ServiceNow for project intake, demand management, workflow tracking, status reporting, risk and issue management, and project lifecycle governance. A high-level understanding of systems analysis, SQL database architecture, application integrations, and the Software Development Life Cycle (SDLC) is required.

Key responsibilities include:

• Lead IT and software development projects from initiation through planning, execution, implementation, and closure.
• Manage project intake, demand evaluation, prioritization, tracking, reporting, and lifecycle workflows using ServiceNow.
• Apply EPMO governance standards, project management frameworks, templates, stage gates, and reporting requirements.
• Develop and maintain project plans, schedules, milestones, budgets, resource plans, and status reports.
• Coordinate cross-functional teams, including business analysts, solution architects, developers, database teams, QA professionals, vendors, and business stakeholders.
• Oversee requirements-gathering activities and ensure business requirements are translated into achievable technical deliverables.
• Maintain project documentation, including charters, schedules, RAID logs, decision logs, status reports, and executive presentations.
• Identify and manage project risks, issues, dependencies, assumptions, and change requests.
• Monitor project performance, delivery progress, resource utilization, and key performance indicators.
• Facilitate project meetings, governance reviews, stakeholder discussions, and executive status updates.
• Ensure compliance with organizational policies, EPMO standards, security requirements, and quality expectations.
• Support continuous improvement of ServiceNow workflows, EPMO processes, and project delivery practices.
• Manage projects using Agile, Waterfall, or hybrid delivery methodologies.

Required qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.
• Demonstrated experience managing complex IT and software development projects.
• Extensive hands‑on experience with ServiceNow project intake, demand management, project tracking, workflow management, and reporting.
• Strong experience operating within an EPMO or enterprise project governance environment.
• High-level understanding of systems analysis, SQL database architecture, integrations, and SDLC processes.
• Experience coordinating requirements gathering and managing cross-functional technical teams.
• Strong knowledge of project planning, scheduling, budgeting, resource management, risk management, and change control.
• Experience with Agile, Waterfall, and hybrid project delivery methodologies.
• Excellent leadership, communication, stakeholder engagement, negotiation, and problem‑solving skills.
• Ability to prepare and present clear project updates to technical teams, business stakeholders, and executive leadership.

Preferred qualifications:

• PMP, PMI-ACP, Certified ScrumMaster (CSM), SAFe, or comparable project management certification.
• Experience with ServiceNow Strategic Portfolio Management (SPM), formerly IT Business Management (ITBM).
• Experience supporting public-sector or other large, regulated enterprise environments.
• Familiarity with Azure DevOps, Jira, Confluence, Microsoft Project, Power BI, or similar project delivery and reporting tools.