Project Manager, ServiceNow

ViziRecruiter,LLC.; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A technology staffing company is seeking a ServiceNow Project Manager to lead high-impact technology initiatives remotely. The successful candidate will have over 15 years of experience in technology project management, with a strong focus on ServiceNow implementations. This role involves defining project scope, managing finances, and leading cross-functional teams to ensure on-time delivery. Applicants should possess a Bachelor's degree in a related field and have substantial hands-on experience with ServiceNow in large enterprise environments.

Qualifications

• 15+ years of experience in leading complex technology projects.
• 10+ years of hands-on experience with ServiceNow initiatives in large-scale environments.

Responsibilities

• Define project scope, objectives, and timelines with stakeholders.
• Manage project financials and budget tracking.
• Lead cross-functional teams for project delivery.

Skills

Project management

Agile methodologies

Waterfall methodologies

Stakeholder engagement

Risk management

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

ServiceNow

CMDB

CSM

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for a ServiceNow Project Manager. This is a full-time contract remote opportunity with benefits. The ServiceNow Project Manager will lead high-impact technology initiatives from concept through delivery, owning scope, schedule, budget, risk, and stakeholder engagement. This role partners closely with cross-functional teams and executive stakeholders to deliver large-scale ServiceNow transformation initiatives using Agile, Waterfall, or hybrid methodologies, ensuring alignment with business goals and successful, on-time outcomes.

Responsibilities

• Define project scope, objectives, timelines, and resource plans in close collaboration with business and technical stakeholders.
• Manage project financials, including cost estimation, budget tracking, forecasting, and expense control.
• Apply Agile, Waterfall, or hybrid delivery methodologies across multiple concurrent initiatives, adapting approach based on project complexity and team needs.
• Lead and coordinate cross-functional teams, assigning responsibilities, tracking progress, and driving accountability to meet delivery commitments.
• Proactively identify project risks, dependencies, and issues; develop mitigation strategies and ensure timely resolution.
• Establish clear communication plans and provide regular status updates, dashboards, and KPI-driven reporting to sponsors and leadership.
• Ensure all deliverables meet quality standards, technical requirements, and organizational governance expectations.
• Manage external vendors and partners, tracking contract performance and ensuring adherence to service-level agreements.
• Evaluate and manage change requests, conducting impact analysis and securing appropriate approvals.
• Develop and manage detailed release and deployment plans, coordinating closely with technical and business teams to ensure smooth rollouts.
• Conduct post-implementation reviews, finalize documentation, and ensure seamless transition of solutions to operations.
• Lead large-scale ServiceNow transformation initiatives within enterprise environments.
• Deliver and support multiple ServiceNow modules, with strong preference for experience implementing CMDB and CSM, and a solid understanding of CSDM and ITOM Discovery processes.

Requirements

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
• 15+ years of progressive experience leading and delivering complex technology projects.
• 10+ years of hands-on experience leading and implementing ServiceNow initiatives in large-scale enterprise environments.