Project Manager - R01570240

Brillio; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Brillio is seeking a seasoned Project Manager to lead Azure Cloud Operations and ITIL-aligned service delivery in a hybrid work environment. You will guide incident, change, problem, and vulnerability remediation with a focus on measurable improvements and governance across delivery teams.

Ideal candidates have 7+ years in technical project management, hands-on Azure experience, and a track record of translating operations requirements into clear user stories and outcomes.

Qualifications

• 7+ years of technical project management experience with Azure Cloud Operations.
• Hands-on leadership delivering incident, change, problem and vulnerability remediation in Azure.
• Ability to translate ops requirements into agile user stories with clear acceptance criteria.

Responsibilities

• Lead Azure Cloud Operations and support delivery across incidents, changes, and problems.
• Enforce ITIL-aligned service management practices for operational excellence.
• Manage major incidents end-to-end with coordination across teams and vendors.
• Review root cause analyses and track corrective actions to closure.
• Conduct post-incident reviews with stakeholders to identify improvements.
• Collaborate with teams to implement Terraform, Ansible, and Azure tooling initiatives.
• Translate requirements into agile stories with estimates, owners and timelines.
• Represent status in stand-ups, governance calls, and executive dashboards.

Skills

Azure Automation

Azure Monitor

Azure VMs & Networking

Azure IAM

Azure cost governance

Terraform

Ansible

Patch coordination

ITIL processes

Education

Bachelor's degree in Computer Science/IT/Cloud Computing

ITIL Foundation or Practitioner certification

Tools

ServiceNow ITSM

New Relic

Azure dashboards

Job description

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world‑class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting‑edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Project Manager

Work Type: Hybrid 2-3 days onsite per week

Primary Skills

• Business Analyst, Project Management

Job requirements

Experience Range: With at least 7 years of experience in technical project management, including substantial hands-on expertise in Azure Cloud Operations

Key Responsibilities

• Lead Azure Cloud Operations and Support delivery across incident, change, problem, request, vulnerability remediation, automation, and platform governance workstreams, ensuring timely resolution and measurable service improvements
• Drive ITIL-aligned service management practices, consistently enforcing process adherence and implementing industry-standard best practices to achieve operational excellence
• Manage major incidents end-to-end, coordinating technical bridges, assessing impact, tracking chronology, escalating issues, and governing service restoration with clear accountability
• Review root cause analyses for quality, completeness, technical accuracy, and recurrence prevention, ensuring closure of corrective and preventive actions
• Conduct post-incident reviews with stakeholders, vendors, and technical teams to identify gaps, lessons learned, improvement actions, and ownership timelines
• Collaborate with technical teams to execute Azure Automation, Terraform, Ansible, Azure Update Manager, patching, configuration management, and vulnerability remediation initiatives
• Translate operational requirements and improvement opportunities into agile user stories with defined acceptance criteria, estimates, owners, timelines, and progress tracking
• Represent delivery status in daily stand-ups, governance calls, weekly reviews, monthly service reviews, leadership updates, and executive dashboards
• Maintain strong stakeholder communication by providing timely, transparent updates on risks, blockers, incidents, changes, vulnerabilities, and service improvement actions
• Manage vendors and cross-functional teams to drive ownership, governance, dependency closure, SLA adherence, and timely delivery of operational outcomes

Required Skills

• Advanced proficiency in Azure Automation
• Hands-on experience with Azure Monitor
• Deep understanding of Azure virtual machines and networking
• Expertise in Azure identity and access management
• Knowledge of Azure cost governance and operational best practices
• Infrastructure as Code implementation using Terraform
• Automation and configuration management using Ansible
• Vulnerability remediation and patch coordination in cloud environments
• ITIL framework application in incident, problem, change, request, and continual improvement processes

Preferred Skills

• Experience with ServiceNow ITSM platform integration
• Familiarity with New Relic and operational observability tools
• Advanced skills in creating and managing Azure dashboards and alerting systems
• Proficiency in executive-level reporting
• Experience in managing distributed teams across multiple time zones

Desired Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cloud Computing, or a closely related discipline
• ITIL Foundation or Practitioner certification