Project File & Coordination Specialist

SERVPRO of South Bend, NE/W. St. Joseph County; Mishawaka (IN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Opportunity for advancement

Job summary

SERVPRO of South Bend, NE/W. St. Joseph County is seeking a detail-oriented Job File Coordinator to keep restoration projects organized, customers informed, and work moving smoothly from start to finish.

You will monitor active jobs, coordinate with field crews and office staff, and ensure documentation is accurate. This role emphasizes proactive communication and problem solving in a fast-paced environment.

We offer competitive benefits and opportunities for advancement within a supportive team.

Qualifications

• Must be organized, detail-oriented, and able to track multiple projects.
• Proactive, able to follow through and solve problems.
• Experience in office administration, project coordination, or customer service.
• Experience in restoration, construction, insurance, or claims administration is a plus.

Responsibilities

• Keep projects organized: Monitor active jobs, track progress, and ensure project files are up to date.
• Coordinate with the team: Work with field crews, managers, and office staff to keep projects moving forward.
• Communicate with customers: Provide updates and maintain professional communication with customers and insurance representatives.
• Review documentation: Check project photos, forms, estimates, and other records for accuracy.
• Support scheduling: Help coordinate daily work orders, project priorities, and upcoming service appointments.
• Support billing: Help prepare completed projects for invoicing by ensuring all required documentation is accurate.
• Solve problems: Identify missing information, follow up with the right people, and prevent delays.

Skills

Organizational skills

Attention to detail

Computer skills

Multi-project management

Proactive attitude

Office administration experience

Customer service experience

Job description

SERVPRO of South Bend, NE/W. St. Joseph County is seeking a detail-oriented Job File Coordinator to keep restoration projects organized, customers informed, and work moving smoothly from start to finish.

You will monitor active jobs, coordinate with field crews and office staff, and ensure documentation is accurate. This role emphasizes proactive communication and problem solving in a fast-paced environment.

We offer competitive benefits and opportunities for advancement within a supportive team.