Project Coordinator

Apex Order Pickup Solutions; Mason (OH); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Hybrid work schedule

Health insurance

Life, dental & vision insurance

Volunteer – paid time off

FSA/HSA & supplemental insurance

401(k) plan with company match

Job summary

Apex Order Pickup Solutions is seeking a Project Coordinator to join our team onsite at our global headquarters in Mason, Ohio. This role supports the technical aspects of project implementation and provides ongoing software/hardware support for our client base.

You will lead full life cycle project implementations, provide remote installation support, and host web-based training sessions. Travel is less than 5%. Bilingual Spanish is a plus but not required.

Qualifications

• Customer service with professional interface across levels.
• Documentation and timely follow-up required.
• Excellent written and verbal communication.
• Bilingual Spanish a plus but not required.
• Ability to multi-task and manage time effectively.

Responsibilities

• Support technical aspects of project implementation.
• Full life cycle project implementation.
• Remote support for equipment installations.
• Plan and host web-based software training sessions for end users.
• Travel less than 5% for site visits.
• Maintain knowledge of processes and testing standards.
• Product testing for internal purposes.

Skills

Customer service

Documentation

Communication

MS Office

Bilingual Spanish

Team player

Time management

Education

Associate degree

Relevant work experience

Tools

MS Office Suite

Job description

Apex Order Pickup Solutions is looking for a Project Coordinator to join our team onsite at our global headquarters in Mason, Ohio. This is an excellent opportunity for an experienced customer support specialist with strong technical, diagnostic, project coordination, and communications skills.

What you will do:

• You will work in an upbeat, professional team environment supporting the technical aspects of project implementation and providing ongoing software/hardware support for our client base.
• Full life cycle project implementation.
• Provide remote support for new equipment installations.
• Plan and host web-based software training sessions with end users to educate and promote skill transfer.
• Maintain up-to-date knowledge of business processes/standards/testing requirements through a variety of training methods including classroom, hands‑on, and site visits (travel will be less than 5%).
• Product Testing and Device Testing for internal purposes.

What you will bring:

• Strong customer service "heart" and the confidence and professionalism to interface with our industrial client base at many organizational levels.
• Strong documentation skills required as well as timely follow‑up is a necessity for this role.
• Excellent verbal and written communication skills, backed up by strong organizational and time management capabilities.
• Bilingual in Spanish is a plus, but it is not a requirement.
• Driven by individual results but not at the detriment of the team.
• Proficient in MS Office applications (Word, Excel, and PowerPoint).
• Ability to earn the client’s trust and confidence with and without face‑to‑face contact.
• Multi‑tasking superstar who thrives on variety and meeting seemingly impossible challenges.
• Proven ability to work in a team environment.
• Associates degree or relevant work experience related to computer/device support, electrical/mechanical equipment is a plus, but it is not required.
• Willingness to train and work in a hands‑on environment.

Apex Order Pickup Solutions offers:

• Hybrid work schedule, we work together in the office Tuesday‑Thursday, with flexibility to work remotely Monday and Friday (as schedules permit).
• Full benefits package including health insurance, life, dental & vision.
• Volunteer – paid time off.
• FSA, HSA, & supplemental insurance offering.
• 401(k) plan with a company match.

Salary Range: $48,000.00 - 60,000.00. This is the expected salary range for this position. Ultimately, in determining pay, we’ll consider the successful candidate’s location, experience, and other job‑related factors.

Apex Order Pickup Solutions is an Equal Opportunity Employer