Project Assistant

Addison Group; Buffalo Grove (IL); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work after training

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Birthday off

Tuition reimbursement

Descripción de la vacante

The Addison Group in Buffalo Grove, IL is seeking a Project Assistant to support telecom project coordination and field technician communication. You will serve as a primary contact between technicians, customers, and internal teams, ensuring tasks move smoothly and on schedule.

This hands-on role is ideal for organized individuals who thrive in a fast-paced environment, with opportunities to grow in project management and operations within a collaborative team.

Formación

• 1–2+ years of experience in project coordination, dispatching, customer service, account coordination, operations, or a similar environment.
• Telecommunications, field service, technology, or related industry experience is preferred but not required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable communicating with technicians and customers by phone.
• Ability to work independently while also collaborating with a team.
• Stable work history and demonstrated reliability.
• Basic proficiency with Microsoft Office, particularly Excel.
• Ability to learn and navigate ticketing/work-order management systems.

Responsabilidades

• Serve as a primary point of contact for field technicians throughout active projects.
• Handle incoming calls and requests from technicians working at customer locations.
• Coordinate technician check-ins and check-outs and monitor job progress.
• Contact technicians in advance to confirm upcoming assignments and ensure they have the information needed to complete their work.
• Monitor scheduled technicians and follow up when assignments are delayed or require additional support.
• Enter and maintain work requests and project information within the company's ticketing system.
• Track individual jobs throughout the day and help keep projects moving according to schedule.
• Review completed work and help ensure projects meet established quality standards.
• Obtain appropriate customer approval when additional or out-of-scope work is required.
• Close completed orders and accurately document additional work performed.
• Follow established processes to help projects remain on schedule and within expected financial guidelines.
• Communicate effectively with internal teams and external resources to resolve issues and keep work progressing.

Conocimientos

Project coordination

Customer service

Multitasking

Communication

Microsoft Excel

Ticketing system

Educación

High school diploma or equivalent

Herramientas

Ticketing system

Descripción del empleo

Job Title: Project Assistant

Industry: Telecommunications

Location (city, state): Buffalo Grove, IL

Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates

Pay: $18.00 – $20.00 per hour, with overtime opportunities

Work Schedule: Full-time, project-based schedule.

Candidates must be flexible to work varying 8.5-hour shifts, generally ranging from approximately 7:30 AM – 9:00 PM. Examples may include 7:30 AM - 4:00 PM or 12:30 PM – 9:00 PM. Occasional overnight coverage may be required. Schedules are communicated in advance whenever possible.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company

Our client is an established telecommunications organization that supports large-scale technology and communications projects for businesses nationwide.

The company provides a collaborative, team-oriented environment with opportunities to develop technical and project coordination skills and grow within the organization.

Job Description

We are seeking a Project Administrator to help coordinate the day-to-day execution of telecommunications projects. This position serves as a key point of contact between field technicians, customers, and internal project teams.

The ideal candidate is organized, dependable, comfortable working in a fast-paced environment, and able to effectively manage multiple priorities throughout the day. This is a hands‑on coordination role that is well suited for someone interested in building a career in project management, telecommunications, or operations.

Key Responsibilities

• Serve as a primary point of contact for field technicians throughout active projects.
• Handle incoming calls and requests from technicians working at customer locations.
• Coordinate technician check-ins and check-outs and monitor job progress.
• Contact technicians in advance to confirm upcoming assignments and ensure they have the information needed to complete their work.
• Monitor scheduled technicians and follow up when assignments are delayed or require additional support.
• Enter and maintain work requests and project information within the company's ticketing system.
• Track individual jobs throughout the day and help keep projects moving according to schedule.
• Review completed work and help ensure projects meet established quality standards.
• Obtain appropriate customer approval when additional or out-of-scope work is required.
• Close completed orders and accurately document additional work performed.
• Follow established processes to help projects remain on schedule and within expected financial guidelines.
• Communicate effectively with internal teams and external resources to resolve issues and keep work progressing.

Qualifications

• 1 – 2+ years of experience in project coordination, dispatching, customer service, account coordination, operations, or a similar environment.
• Telecommunications, field service, technology, or related industry experience is preferred but not required.
• Strong customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable communicating with technicians and customers by phone.
• Ability to work independently while also collaborating with a team.
• Stable work history and demonstrated reliability.
• Basic proficiency with Microsoft Office, particularly Excel.
• Ability to learn and navigate ticketing/work-order management systems.

Perks

• Opportunity to develop telecommunications and project management skills
• Potential hybrid work schedule after training and demonstrated success
• Career growth and advancement opportunities
• Strong benefits package upon conversion
• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off that increases with tenure
• Birthday off
• Floating holiday
• Tuition reimbursement program
• Fitness reimbursement program
• Team celebrations and employee events
• Overtime opportunities
• Collaborative and supportive team environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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