Project Analyst Implementation Coordinator (Remote)

First American; Irving (TX); Remote; USD 62,000 - 84,000; Full time

Job summary

An innovative company is seeking a dedicated Implementation Coordinator to oversee projects that enhance customer onboarding experiences. This role involves coordinating project teams, developing schedules, and ensuring timely completion of tasks. You will engage with external customers, manage project documentation, and facilitate meetings to drive project success. Join a diverse and inclusive workplace that values individuality and fosters a culture of support and empowerment, making it a great place to grow your career.

Qualifications

• 2-4 years of project management experience in business or technical environments.
• Ability to prioritize and manage multiple projects simultaneously.

Responsibilities

• Oversee medium scale projects related to customer onboarding.
• Develop project plans and facilitate status meetings.

Skills

Project Management

Communication

Problem Solving

MS Office Suite

Meeting Facilitation

Education

BS Degree in Business

Equivalent Work Experience

Tools

Project Management Tools

MS Outlook

MS Word

MS Excel

Job description

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services, and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Implementation Coordinator oversees one or more projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project planning, providing status updates, and issue resolution. Duties may include: order fulfillment, assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project, communicating project status and issues to team and management, acting to resolve issues. Coordinates with other projects and work groups.

Essential Functions:

1. Independently oversees medium scale projects or phases of a larger projects pertaining to onboarding our customers.
2. Coordinates activities of project team, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.
3. Responsible for defining system scope and project objectives to support business needs, as well as defining the role and function of each team member, in order to effectively coordinate the activities of the team.
4. Develop project plans specifying goals, strategy, staffing, scheduling, contingency plans, and allocation of available resources.
5. Regularly facilitates status and milestone meetings with cross-functional groups.
6. Prepares documentation related to the project, which may include training/process materials.
7. Interact with external customers with initial onboarding experience and oversee entire onboarding process which involves other teams.
8. Create customer systems using our proprietary software.
9. Fulfilling customer orders for printed products received via email and fax.

Job Qualifications

Typical Education & Range of Experience:

• Generally requires a BS Degree in a business field or equivalent work experience
• Typically have 2-4 years of directly related experience
• Conceptual understanding of current technologies and methodologies to plan and communicate effectively with the project team and sponsors
• Experience with project management methodologies and techniques, and their application in business and technical environments
• Experience with applicable business processes sufficient to communicate and consult with team members, customers, and management
• Experience facilitating meetings
• Light presentation skills
• Demonstrated intermediate level experience with MS Office suite, particularly OUTLOOK, WORD, and EXCEL.
• Ability to prioritize and manage multiple projects simultaneously and effectively
• Knowledge of communication, providing status updates, and Project Management tools to create project documents and reports
• Experience in the Real Estate and/or Title and Escrow industry strongly desired

Pay Range: $62,700 - $83,600 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

What We Offer

By choice, we don't simply accept individuality - we embrace it, support it, and thrive on it! Our People First Culture celebrates diversity, equity, and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse, and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.