Project Analyst Implementation Coordinator (Remote)

First American; Houston (TX); Remote; USD 62,000 - 84,000; Full time

Job summary

An established industry player seeks a proactive Implementation Coordinator to manage and oversee customer onboarding projects. This role involves coordinating project teams, developing schedules, and ensuring timely completion of tasks. The ideal candidate will possess strong project management skills, proficiency in communication tools, and a solid understanding of business processes. Join a company that values diversity and inclusivity, offering a comprehensive benefits package and a supportive work environment where your contributions can make a significant impact.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid Sick Leave

Employee Stock Purchase Plan

Qualifications

• 2-4 years of related experience in project management.
• Understanding of business processes and technologies.

Responsibilities

• Oversee medium-scale projects related to onboarding customers.
• Develop project plans and facilitate status meetings.

Skills

Project Management

Communication Skills

Problem Solving

MS Office Suite

Meeting Facilitation

Education

BS Degree in Business

Equivalent Work Experience

Tools

Project Management Software

Communication Tools

Job description

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services, and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Implementation Coordinator oversees one or more projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project planning, providing status updates, and issue resolution. Duties may include order fulfillment, assembling project teams, assigning responsibilities, identifying resources, developing schedules, communicating status and issues, and coordinating with other projects and work groups.

Essential Functions

1. Independently oversee medium-scale projects or phases of larger projects related to onboarding customers.
2. Coordinate activities of project team, identify resources, and develop schedules for timely completion.
3. Define system scope and project objectives to support business needs, and clarify roles and responsibilities.
4. Develop project plans with goals, strategies, staffing, scheduling, contingency plans, and resource allocation.
5. Facilitate status and milestone meetings with cross-functional groups.
6. Prepare project documentation, including training and process materials.
7. Interact with external customers during onboarding and oversee the process involving other teams.
8. Create customer systems using proprietary software.
9. Fulfill customer orders for printed products received via email and fax.

Job Qualifications

Typical Education & Experience:

• Generally requires a BS Degree in a business field or equivalent work experience.
• Typically have 2-4 years of related experience.
• Understanding of current technologies and methodologies for project planning and communication.
• Experience with project management methodologies and techniques.
• Knowledge of business processes to communicate effectively with team members, customers, and management.
• Experience facilitating meetings and light presentation skills.
• Proficiency with MS Office suite, especially Outlook, Word, and Excel.
• Ability to prioritize and manage multiple projects.
• Knowledge of communication tools and project management software.
• Experience in the Real Estate and/or Title and Escrow industry is strongly desired.

Pay Range: $62,700 - $83,600 Annually

This range is an estimate and pay is based on factors like knowledge, skills, experience, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion, recognizing it as key to our success. We foster an authentic and inclusive workplace where you can bring your entire, unique self to work. First American is an equal opportunity employer.

Note: For candidates working from an unincorporated area within Los Angeles County, additional statements apply regarding background checks and employment considerations.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO, paid sick leave, and other benefits like an employee stock purchase plan.