Project Analyst Implementation Coordinator (Remote)

First American; Columbia (MD); Remote; USD 62,000 - 84,000; Full time

Job summary

An established industry player is seeking a dynamic Implementation Coordinator to oversee projects and enhance customer onboarding experiences. In this role, you'll manage project planning, coordinate team activities, and ensure timely completion of customer orders. Your expertise in project management methodologies and effective communication will be crucial in fostering collaboration across teams. Join a forward-thinking company that values diversity, equity, and inclusion, and offers a supportive environment where you can thrive and contribute to meaningful projects.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

PTO/Sick Leave

Employee Stock Purchase Plan

Qualifications

• 2-4 years of related experience in project coordination.
• Conceptual understanding of project communication and planning methodologies.

Responsibilities

• Oversees medium scale projects related to customer onboarding.
• Develops detailed project plans and coordinates activities of the project team.

Skills

Project Management

Communication Skills

MS Office Suite

Facilitation Skills

Real Estate Industry Knowledge

Education

BS Degree in Business

Equivalent Work Experience

Tools

Project Management Tools

Proprietary Software

Job description

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services, and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Implementation Coordinator oversees one or more projects on an ongoing and regular basis. Individually, or as part of a team, responsible for project planning, providing status updates, and issue resolution. Duties may include: order fulfillment, assembling project team, assigning individual responsibilities, identifying appropriate resources needed, developing schedules to ensure timely completion of project, communicating project status and issues to team and management, and coordinating with other projects and work groups.

Essential Functions:

1. Independently oversees medium scale projects or phases of larger projects related to onboarding our customers.
2. Coordinates activities of the project team, identifying resources needed, and developing schedules for timely project completion.
3. Defines system scope and project objectives to support business needs, and clarifies roles and responsibilities of team members for effective coordination.
4. Develops detailed project plans including goals, strategies, staffing, scheduling, contingency plans, and resource allocation.
5. Facilitates regular status and milestone meetings with cross-functional groups.
6. Prepares project documentation, which may include training and process materials.
7. Interacts with external customers during onboarding and oversees the entire process involving other teams.
8. Creates customer systems using proprietary software.
9. Fulfills customer orders for printed products received via email and fax.

Job Qualifications

Typical Education & Experience:

• Generally requires a BS Degree in a business field or equivalent work experience.
• Typically 2-4 years of related experience.
• Conceptual understanding of current technologies and methodologies for effective project communication and planning.
• Experience with project management methodologies and their application in business and technical environments.
• Experience with business processes to communicate and consult with team members, customers, and management.
• Facilitation experience in meetings.
• Basic presentation skills.
• Intermediate proficiency with MS Office suite, especially Outlook, Word, and Excel.
• Ability to prioritize and manage multiple projects effectively.
• Knowledge of communication, status updates, and project management tools for documentation and reporting.
• Experience in the Real Estate and/or Title and Escrow industry is strongly desired.

Pay Range: $62,700 - $83,600 Annually

This range is an estimate at the time of posting and pay depends on various factors including knowledge, skills, experience, and location.

What We Offer

We embrace individuality and support diversity, equity, and inclusion as key to our success. Our People First Culture celebrates and encourages bringing your entire, unique self to work. We are proud to be an equal opportunity employer.

Note: For candidates working from an unincorporated area within Los Angeles County, additional statements apply regarding criminal history review and employment considerations.

First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/sick leave, and other benefits like an employee stock purchase plan.