- Works under minimal supervision performing complex administrative support duties requiring some judgment and initiative to determine the approach of action to take in non routine situations
- Researches a wide variety of information requests independently
- Prepares and analyzes trends and reports, drawing data from a variety of sources within and outside the department
- Assists in the formulation of the department budget, business planning, and related planning functions
- Has regular contact with customers, partners, suppliers or employees outside the immediate work area
- May process logistics/ travel arrangements and solve related issues, providing assistance and guidance to employees
- Applying thorough level of understanding of the organization, programs, and procedures related to the work of the department and/or team
- Most assignments are completed using standard processes and procedures, but may adapt techniques or processes to complete assignment
- Answers inquiries and responds to correspondence from inside and outside the company
- Works with others to resolve problems and serves as a resource to less experienced staff
- Performs clerical and administrative duties including data entry, proofreading and editing documents
- Takes accurate phone and verbal messages and ensures messages are delivered in a timely manner.
Requirements
- Professional diploma in the discipline with a minimum 3 years of experience or 5 years of practical administrative experience
- Solid understanding of policies and procedures that apply to assignments
- Ability to evaluate and resolve problems independently
- Strong interpersonal skills for inter-departmental and customer interaction
- Fluent in English; strong verbal and written communication skills
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Ability to use advanced department-specific software packages
- Must have the ability to handle many diverse tasks simultaneously and be able to work effectively with interruptions
- Demonstrated ability to handle confidential or sensitive information or issues.
Core Competencies
Demonstrates advanced proficiency in Microsoft Office and department-specific software, with strong capabilities in data analysis, report preparation, and budget formulation. Exhibits excellent interpersonal and communication skills, effectively managing diverse tasks and sensitive information.
Highest-signal resume keywords
- Advanced Proficiency In Microsoft Office
- Data Analysis And Reporting
- Budget Formulation And Business Planning
- Strong Verbal And Written Communication Skills
- Problem Evaluation And Resolution
ATS Optimization Keywords
Hard Skills
- Data Entry
- Proofreading
- Editing Documents
- Report Preparation
- Budget Formulation
- Trend Analysis
- Logistics Coordination
- Administrative Support
- Research Skills
- Confidential Information Management
Soft Skills
- Interpersonal Skills
- Initiative
- Judgment
- Customer Interaction
- Team Collaboration
Certifications & Qualifications
Industry Keywords
- Administrative Support
- Policies And Procedures
- Business Planning
- Clerical Duties
- Customer Service
Tools & Technologies
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Department-Specific Software