Programs Operations & Support Coordinator

BAKERRIPLEY; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

BakerRipley is seeking a Service Coordinator to provide administrative, operational, and program support for Educational Opportunities and Hire Gulf Coast Youth teams in Houston, TX. You will help monitor FACS issues, maintain tracking systems, and ensure timely communication between staff and management.

Your role emphasizes maintaining program policies, confidentiality, and a customer-centered approach while guiding staff through established procedures and deadlines.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Strong organizational, administrative, and time-management skills.
• Ability to review documentation for accuracy and policy alignment.
• Ability to monitor multiple requests, deadlines, and follow-up activities.
• Proficiency with Microsoft Excel, Outlook, Teams, and shared electronic tracking systems.
• Strong written and verbal communication skills.
• Familiarity with workforce development programs, supportive services, and case management processes preferred.

Responsibilities

• Deliver timely, professional, and responsive service to customers, program staff, supervisors, and management.
• Assist customers with questions regarding supportive service requests, pending documentation, processing updates, and other program-related matters.
• Monitor the Ed Opps shared inbox daily and ensure responses within one business day.
• Provide administrative and operational support to Ed Opps leadership and program management.
• Schedule meetings, maintain program calendars, prepare meeting materials, and document meeting notes and action items.

Skills

Strong organizational skills

Administrative experience

Time management

Microsoft Excel

Written and verbal communication

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Excel

Outlook

Teams

Shared tracking systems

Job description

BakerRipley is seeking a Service Coordinator to provide administrative, operational, and program support for Educational Opportunities and Hire Gulf Coast Youth teams in Houston, TX. You will help monitor FACS issues, maintain tracking systems, and ensure timely communication between staff and management.

Your role emphasizes maintaining program policies, confidentiality, and a customer-centered approach while guiding staff through established procedures and deadlines.